Scuttlebutt Services, LLC

Help Desk Technician

Scuttlebutt Services, LLC  •  $50k/yr  •  Spring, TX (Onsite)  •  5 hours ago
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Job Description

Humble, TX - Salary Range 50k-60k

Job Brief

This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to end-user problems over the phone.
  • Write/update technical documents related to help desk duties.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Escalate issues to designated tier 2 staff as necessary.

Requirements

  • Must be a US Citizen
  • Must be able to pass drug and background check
  • Experience with Tier 1 & 2 technical support
  • Reliable transportation and report to office M-F
  • Prior military experience preferred
Scuttlebutt Services, LLC

About Scuttlebutt Services, LLC

Scuttlebutt Services, LLC is a veteran owned and operated recruiting agency headquartered in Houston, TX. We are dedicated to supporting US Veterans and their families. This is accomplished by connecting veteran friendly employers with talented veteran candidates. In doing so, we use a range of veteran candidates from those with tenure in the corporate sector to veterans recently transitioning to the civilian workforce.

National studies consistently prove that companies who hire veterans classify them as some of the hardest working and dedicated personnel within the organization.

At Scuttlebutt, we are a recruiting agency specializing in staffing, staff augmentation, contract to hire, and permanent placement in many industries. These industries include information technology, petrochemical, healthcare, finance and accounting, and any other difficult position we can help you fill.

If you are an employer searching for your next hire or a veteran looking for a new opportunity, we want to meet you.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cypress, TX
Year Founded
2018
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