ATI Restoration, LLC

Help Desk Technician

ATI Restoration, LLC  •  $26/hr  •  Anaheim, CA (Hybrid)  •  8 hours ago
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Job Description

We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1–2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies.

Key Responsibilities

  • Provide Tier 1–2 technical support for end users (in-person, remote, and via ticketing system)
  • Troubleshoot issues related to:
    • Windows 10/11 endpoints
    • Google Workspace (Gmail, Drive, Calender)
    • RemoteApp / RDS environments
    • Zoom (Meetings, Phone)
    • Okta (SSO, MFA, user provisioning)
  • Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
  • Assist with onboarding/offboarding:
    • User account creation (AD / Azure AD / Okta)
    • Device provisioning and setup (Laptop, Cell Phone, AD account creation)
  • Troubleshoot networking basics (VPN, DNS, connectivity issues)
  • Maintain documentation and knowledge base articles
  • Escalate complex issues to Tier 3 / Infrastructure teams as needed
  • Support security best practices (phishing awareness, MFA enforcement, endpoint compliance)

Required Qualifications

  • 2–4 years of Helpdesk / IT Support experience
  • Strong knowledge of:
    • Windows OS and troubleshooting
    • Google Workspace ecosystem
    • Active Directory / Azure AD
  • Experience with SSO platforms (Okta preferred)
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Excellent communication and customer service skills

Preferred Qualifications

  • Experience with:
    • Remote Desktop Services / RemoteApp
    • Endpoint management tools (PDQ, etc.)
    • Zoom Phone / VoIP systems
  • Certifications (nice to have):
    • CompTIA A+
    • Microsoft Fundamentals (MS-900, AZ-900)

Work Environment

  • Primarily on-site in Anaheim office with Hybrid once comfortable
  • May require occasional after-hours support

Success Metrics

  • Ticket resolution time and SLA adherence
  • User satisfaction scores
  • First-call resolution rate
  • Documentation quality and contribution

Compensation Range

  • $26/hr to $32/hr
ATI Restoration, LLC

About ATI Restoration, LLC

ATI Restoration improves the lives of its customers by helping them recover from property damage. The company, which started out as a family-owned business in 1989, has grown to become one of the largest restoration companies in the U.S. and was named one of America’s Greatest Workplaces 2025 by Newsweek. The company uses cutting-edge technology to serve both residential and commercial customers, primarily in the wake of water, fire, or other environmental damage, and differentiates itself through its end-to-end restoration offerings that span everything from initial disaster mitigation to final reconstruction.

Industry
Construction & Skilled Trades
Company Size
1,001-5,000 employees
Headquarters
Anaheim, California
Year Founded
1989
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