Job Description
Posting Summary
Working Title
Help Desk Technician
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Nonexempt
Pay Band
04
Position Number
290W0206
Agency
Brightpoint Community College
Division
Brightpoint Community College (Div)
Work Location
Chesterfield - 041
Hiring Range
$26.00
Emergency/Essential Personnel
No
EEO Category
3-Technicians
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
This position has a maximum of 29 hours per week and hours may vary.
Sensitive Position
No
Job Description
Brightpoint Community College is a two-year public institution of higher education and one of the largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint invites applications for a Helpdesk Technician position to provide first level (tier 1) Help Desk support from the Office of Information Technology. Support services include, but are not limited to, providing first-tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff. Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions. Monitors Helpdesk ticketing system and determines when to escalate tickets. Provides tier 1 installations, troubleshooting and services remotely to end-users. Perform duties required of this position in the Student Information System.
In addition to technical support, the role emphasizes strong customer service and user engagement. The position provides training to faculty and staff on the effective use of instructional and media technologies, ensuring a positive user experience and successful adoption of new tools. The role assists in identifying recurring technical issues to improve service delivery, supports research into emerging technologies, and contributes to testing and implementation of new solutions. A commitment to professionalism, responsiveness, and continuous improvement is essential, along with performing other duties as assigned to support departmental goals.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCPIP.
- Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 & MacOS), and their respective applications, including but not limited to Microsoft Office (2019 & Office 365), web browsers, electronic mail, and other software.
- Demonstrated ability to setup and support mobile devices, iOS and Android.
- Ability to communicate effectively at a technical and end-user level both orally and in writing.
- Ability to work without direct supervision or with a team.
- Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.
- Ability to communicate effectively and work with diverse groups of people.
- Ability to assist in the development and maintenance of a procedural manual specific to the college’s operation and support of computer and telecommunications operations.
- The ability to follow directions and to work under stressful situations.
Additional Considerations
- High school graduation or GED
- Previous experience in an IT support role
- A+ Certification or equivalent
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel between campuses may be required as needed.
Posting Detail Information
Posting Number
WGE_3223P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
06/12/2026
Job Close Date
06/26/2026
Open Until Filled
Agency Website
www.brightpoint.edu
Contact Name
Cassandra Davidson
Email
cdavidson@brightpoint.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their
AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (
DARS), or the Department for the Blind & Vision Impaired (
DBVI). Service-Connected Veterans may also apply via the
AHP if they also provide an
AHP Letter. To request an
AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call
DARS at 800-552-5019, or
DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/97060
