Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide exceptional onsite support to a dedicated client while also remotely assisting our broader customer base.
Responsibilities:
Split your time between onsite client support (20 hrs) and remote support for our client customers (20 hrs).
Gain a thorough understanding of our client's practices through a comprehensive 3-week training program.
Leverage your strong customer service skills to troubleshoot a wide range of issues (password resets, printer setups, OS updates, workstation migrations, server issues, MDM).
Participate in our on-call rotation (with additional compensation).
Collaborate with the Service Desk Manager and team through regular check-ins and monthly company meetings (breakfast included!).
Continuously learn, be challenged, and grow within a supportive environment.
Required Qualifications:
A problem-solving pro with a passion for technology.
Proficiency in:
Microsoft Windows, MacOS, iOS, Android
Application troubleshooting
Network layers 1-3 troubleshooting
Email security and client education
M365/Google Admin, Workspace, SharePoint
Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
Email migrations and various email services
Enterprise network equipment (SonicWall, Meraki, Unifi)
Backup, VPN, RAID configuration across platforms
VoIP, spam filtering, advanced email troubleshooting
Printer relays through O365/Google
A minimum of 3 years experience supporting Windows and Apple environments.
Strong PC hardware and software support skills (adding RAM, SSD replacement, command line knowledge).
Expertise in Apple OS upgrades, migrations, iOS support, and MDM.
A knack for building strong client relationships and explaining technical concepts clearly.
The ability to thrive in a team environment, seeking help when needed while taking ownership of tasks.
Excellent multitasking skills and a keen understanding of ticket prioritization.
Experience with ticketing systems (RMM tools, PSA software).
We are Provision People (provisionpeople.com), an award winning organization for Recruiting top-tier Talent, and facilitating a variety of Talent Acquisition services. Consistent top performer in NPA Worldwide, a leading global search and recruitment organization where we were ranked #1 in 2023, #2 in 2022, #2 in 2021, and #1 in 2020.
Provision People started in New York City in 2016 to serve organizations as way more than just a vendor after seeing how consultative winning solutions are in our arena.
Our super powers are providing the highest quality candidates (on and off the market/active and passive), job opportunities, and top-notch customer service revolving around an integrity centric ethos. We only help those that value people and make the world an easier and better place to live in.
What we offer - Flexible staffing & recruiting services, specializing in: employer branding, candidate sourcing, screenings & assessments, interview scheduling, background checks, onboarding, and applicant tracking system management.
If you think we could have a win/win partnership, please contact us.
