A digital marketing agency specializing in innovative traffic and ranking solutions for global clients is looking for a hands-on, detail-oriented Help Desk / Technical Support professional to maintain and monitor its proprietary system. The system simulates user interactions (clicks, page scrolling, time on site) to help improve client rankings.
The role focuses on following established protocols to ensure smooth operation and uptime for the clients, including regular system checks and issue troubleshooting.
What you’ll do:
Monitor the system to ensure proper functionality.
Check and reset proxies as needed.
Follow step-by-step procedures to resolve basic technical issues.
Communicate with the development team for escalations.
Work closely with developers on daily tasks.
Requirements:
Basic technical background - advantage for experience in Help Desk or technical support roles.
Familiarity with servers or proxies - advantage, but not mandatory.
High attention to detail and ability to follow predefined protocols.
Good communication skills and reliability.
What the company offers:
Full training on all processes and systems.
Stable and straightforward role with clear workflows.
Collaborative and friendly work environment.
InspHire is a people-focused recruitment consultancy specializing in recruiting talent in the Internet industry in Israel and abroad. We provide exceptional, personalized customer service to our clients and deliver world-class recruitment services since 2017. Whether you’re a job seeker or an employer, InspHire’s passionate team of professionals is dedicated to your success.
