Job Description

One of our direct client is urgently looking for an Help Desk - Systems Tech. @ Sunnyvale CA

TITLE: Help Desk - Systems Tech.

LOCATION: Sunnyvale CA

Duration: 6 to 12+ Months 



Responsible for resolving IT technical issues for customers contacting via walkup, phone, or self-service tickets. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customers problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills. Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

At least 3 years of enterprise IT support experience, predominately Mac support

Contributes to team effort by accomplishing related results as needed.

Excellent customer service

Ability to multi-task and handle pressures well

Proficient with supporting software and hardware applications on macOS and Windows platforms such as Cisco AnyConnect VPN Client, Microsoft Outlook, Microsoft Teams, O365 Microsoft Suites, Zoom, Workplace (Meta), Slack, VMware virtual desktop, Bomgar and OneDrive, etc…

Jamf JSS knowledge is a plus

Proficient with diagnosing and solving hardware and software faults

Proficient with supporting VPN or remote access (ex. Yubico, Symantec VIP and Cisco AnyConnect VPN Client)

Ability to support users via phone, walkups, chat and remotely

Team player and fast learner

Additional job responsibilities assigned by manager