A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.
Technical Support & Troubleshooting
Provide advanced support for Windows 10/11 desktop environments
Troubleshoot and maintain Windows Server 2016 and 2019 systems
Diagnose and resolve networking and connectivity issues
Interpret system and event logs to identify root causes and implement solutions
Respond to and resolve escalated support tickets requiring deeper technical expertise
Systems Monitoring & Incident Response
Monitor RMM and alerting systems to proactively address performance or security concerns
Follow documented procedures to remediate alerts and system issues
User & Infrastructure Support
Manage new user setup, onboarding, and account provisioning
Install and configure network equipment and related infrastructure
Support LAN/WAN environments, including maintenance and troubleshooting
Deploy and support network hardware
Facility & Peripheral Systems Support
Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity
Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
Experience with firewall and network administration, specifically SonicWall and/or Meraki
Working knowledge of troubleshooting desktops, servers, and network infrastructure
Strong customer service orientation with a professional and approachable demeanor
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly
Dependable and self-motivated with a strong sense of accountability
Eagerness to continue learning and expanding technical expertise
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and completely savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.
Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.
