The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail systemwithout compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.
DOC seeks to hire a highly skilled Helpdesk Support Intern to join the Information Technology Division. In this critical role, you will address the department's technological needs, enhance digital infrastructure, and support software development initiatives. As the primary point of contact for technical assistance throughout the agency, you will deliver exceptional IT support via phone, email, and a ticketing system, effectively resolving issues related to software, connectivity, and user accounts.
In addition to providing support, this intern will need to be able to collaborate with departmental members to utilize remote support tools and assist in managing and troubleshooting mobile devices. The ideal candidate will possess the ability to calmly handle frustrated users while demonstrating a solid understanding of basic security principles and data handling regulations. This will be essential to the success of our modernization efforts aimed at improving safety, operational efficiency, and data-driven decision-making within the agency.
Responsibilities:
- Proficiency in Active Directory for managing user accounts, groups, and permissions. - Expertise in troubleshooting and supporting Windows operating systems.
- Strong knowledge of Microsoft Office applications like Word, Excel, Outlook, and PowerPoint. - Experience with remote support tools like Remote Desktop.
- Knowledge of managing and troubleshooting mobile devices.
- Ability to calmly handle frustrated or angry users.
- Understanding of basic security principles and practices.
- Knowledge of data handling and protection regulations.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Familiarity with desktop support practices and principles.
- Basic understanding of Windows operating systems and applications.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
SUMMER COLLEGE INTERN - 10234
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
