Job Description

JOIN OUR TEAM: HELP DESK TECHNICIAN

About Us
We are a leading dermatology company, and we're looking for an experienced Help Desk Technician to join our dynamic team. Our medical office environment is fast-paced, and we take pride in being one of the largest dermatology practices in the country, with plans for continued growth.

Responsibilities
As a Help Desk Technician, you will:

• Provide top-notch technical support to end-users via phone, email, and self-service requests
• Diagnose and resolve hardware and software issues, communicating effectively with end-users to understand equipment problems and propose solutions
• Set up, configure, and test computer equipment and peripherals.
• Maintain detailed records of customer issues, tracking each case through to resolution.
• Assist in software and hardware updates.
• Perform PC Moves/Adds/Changes as needed.

Requirements

To excel in this role, you should:

• Possess strong hardware and software knowledge.
• Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
• Have experience diagnosing PC hardware problems.
• Be able to perform basic network functions.
• Conduct computer remedial and preventative maintenance.
• Maintain accurate and complete records of customer calls and resolutions.
• Stay current with technical knowledge of relevant products and support policies
• Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues.

Compensation and Benefits (Eligible for Full-Time Positions)

• Referral Program
• Comprehensive Benefits Packages
• Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
• 401(k)

ADCS Clinics LLC is committed to providing equal employment opportunities for all. We adhere to EEOC guidelines and comply with federal, state, and local laws and regulations on nondiscrimination. All applicants must have authorization to work in the United States.

If you're a tech-savvy problem solver with a passion for customer service, we want to hear from you! Apply today to be part of our growing team