SOSi

Help Desk Support Engineer

SOSi  •  Florida (Remote)  •  6 days ago
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Job Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Qualifications

Minimum Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.

Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi

About SOSi

SOSi solves the challenges of the modern mission. A leader in delivering transformational and trusted technology and mission solutions, SOSi supports clients across the aerospace, defense, and government services industry.

Where others see the size of the challenge, we succeed at delivering solutions! #ChallengeAccepted

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Fraud Alert:

Recruitment fraud is a growing trend where fraudsters impersonate SOSi and its employees to deceive job seekers with fake employment opportunities. These scams typically involve fake job postings, unauthorized email accounts, or forged documents claiming to be from SOSi. The intent is to gain access to your personal information, including banking details, credit card numbers, or social security numbers.

Please be aware that all legitimate SOSi communications come from official @sosi.com or @sosi.us email addresses, and we never request personal information during initial contact. Our official careers site can be found at sosi.com/careers and our corporate site at sosi.com.

If you receive a suspicious job offer claiming to be from SOSi, contact us directly at careers@sosi.com to verify its legitimacy.

Industry
Aviation & Aerospace
Company Size
1,001-5,000 employees
Headquarters
Reston, Virginia
Year Founded
1989
Website
sosi.com
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