Job Description

Position: Help Desk Support

Department: Information Technology

Reports To: Manager, Infrastructure and Helpdesk

FLSA Status: non-exempt

About HPI

At HPI, we are a forward-thinking, national third-party administrator (TPA) specializing in self-funded health plan solutions. With over 44 years of industry expertise, our entrepreneurial spirit, flexible approach, and personalized service have empowered us to serve clients of all sizes across diverse industries. We deliver innovative strategies that maximize the value of every healthcare dollar.

The self-funded health plan landscape is constantly evolving. At HPI, our partners benefit from having a TPA with the expertise, resources, and creativity to deliver customized plan solutions that help them win and retain more business. We excel at driving costs down and managing risk, while enhancing our clients’ employees’ health insurance experience. Our goal is to help members clearly understand their health plan and provide responsive service, enabling them to fully utilize their benefits and achieve greater health.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

We’re looking for a tech-savvy problem solver to join our Information Systems team! As help desk support, you’ll have the opportunity to serve as a point of contact for hardware maintenance for servers, desktop workstations, network infrastructure, and users throughout the enterprise.

Duties and Responsibilities (other duties may be assigned):

• Diagnose, troubleshoot and resolve basic network and system software and hardware issues
• Log all help desk interactions and prepare activity reports
• Identify and escalate situations requiring urgent attention
• Manage and maintain user and inventory database
• Stay current with system information, changes and updates
• Establish user profiles, environments, directories, and required network

Minimum Education Requirements (must have documented proof*):

• High school diploma or equivalent experience

Preferred Experience Requirements:

• Basic DNS and DHCP knowledge
• Basic understanding of Active Directory
• The ability to anticipate and understand systems interactions

Reasonable Accommodation:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the duties and responsibilities of the position.

Working Environment/Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee may encounter while performing the duties of this job.

The noise level in the work environment is moderate. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, walk, speak, or hear. The employee is frequently required to use hands or feel or handle items as well as reach with hands and arms. The employee is occasionally required to stand.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Health Plans Inc. is an EEO – M/F/D/V employer