Mplus

Help Desk Specialist - French language

Mplus  •  Remote  •  3 months ago
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Job Description

Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  • Talking customers through basic problem-solving processes
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement and customer satisfaction
  • Troubleshooting undocumented problems
  • Allocating workload, assisting new employees, and providing feedback for improvement
  • Understanding the end-to-end processes that underpin quality customer service
  • Conducting service audits

What we expect from you:

  • High school diploma
  • Fluency in speaking and writing of French language
  • Intermediate knowledge of the English language
  • Advanced knowledge level of Windows OS
  • Analytical and problem-solving attitude
  • Exceptional customer service orientation and team spirit
  • Willingness to work flexible shifts

Even better if you have:

  • Ability to troubleshoot hardware and software issues
  • A technical degree in Computer science or a higher level of IT knowledge
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment, or similar

What you will get from us:

  • A hybrid model of work
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development
  • Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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