ENS Solutions, LLC

Help Desk Specialist - Active TS/SCI with CI Poly

ENS Solutions, LLC  •  Washington, DC (Onsite)  •  4 months ago
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Job Description

Meets all qualifications and skills of a Journeyman plus independently manages multiple complex work assignments with minimal oversight and review. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Requirements

  • Demonstrated experience serving customers who need technical assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service.
  • Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills.
  • Minimum 6 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years. In addition, shall possess a degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education.

Benefits

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Why ENS?

  • Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
  • 401k Contribution from Day 1
  • PTO + 11 Paid Federal Holidays
  • Long & Short Term Disability Insurance
  • Group Term Life Insurance
  • Tuition, Certification & Professional Development Assistance
  • Workers’ Compensation
  • Relocation Assistance
ENS Solutions, LLC

About ENS Solutions, LLC

Essential Network Security (ENS) Solutions, LLC is a veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD), Intelligence Community (IC) and commercial sector providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results.

Our team is able to perform geospatial intelligence functions regarding collection, analysis, and visual product creation. Leveraging software such as ESRI ArcGIS and Adobe Illustrator, geospatial information can be visualized, manipulated, and utilized to explain geographic phenomena critical to intelligence operations. Specific geospatial skills such as application development, cartography, and imagery analysis are utilized frequently by ENS Solutions' geospatial team.

Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Certified - ISO® 9001:2015, ISO 20000-1:2018, and ISO 27001:2022

CMMI Svc LV II

SDVOSB | MBE | VSBE

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Mitchellville, Maryland
Year Founded
2014
Website
ens-solutions.com
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