Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. The technician will be responsible for documenting all work in the customers service management system.
Primary Responsibilities:
Receive and conduct inbound/outbound calls providing technical support to the customer
Communicate well with Executives, Managers, Peers, and Customers.
Work in hybrid multi-location operations team administering existing production environment.
Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System
Direct/ Lead weapons system configuration, preventative maintenance, issues, and inspections
Manage and operate multi-user computer systems, including coordination with network engineers
Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency
Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization and ongoing management
Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detail instructions for operations to perform those activities in production
Support tickets and manage incidents, service requests, and problems through their full life cycle.
Perform incident analysis to determine possible cause and potential fix.
Develop, implement, and monitor policies and standards for allocation related to the use of computing resources
Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity
Document status updates and communicate to necessary parties.
Document troubleshooting steps and knowledge articles for Help Desk teams.
Basic Qualifications:
Bachelor’s degree and a minimum 2 years of experience in Windows System Administration, additional years of experience will be considered in lieu of degree or a masters.
Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
Requires basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
Familiar with ticketing systems and the value of good documentation
Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.
Proven knowledge with Microsoft Exchange, SharePoint, or M365.
Familiar with solving simple, routine technical problems following established procedures and policies.
Basic knowledge of scripting with PowerShell.
A US Citizen who can obtain a DoD secret clearance.
Preferred Qualifications:
Familiarization with ServiceNow Platform.
Certified in Microsoft technologies.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
July 30, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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