Entarian is seeking a Help desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. In addition to the headquarters staff, the service desk provides remote desktop support to over 300 seafood inspection staff and law enforcement agents located throughout the United States. Program support requires basic understanding of the various systems supporting the organizational mission, basic data analysis, and some reporting. This team is the primary point of contact for IT inquiries that may result in service requests and incident resolution. The current predominant operating system in the NMFS Headquarters user environment is Windows 10. A small subset of supported users are assigned Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are deployed and supported within the agency. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.
Duties include:
The hourly rate for this position is approximately $25 - 28/hr.
Work will be completed on-site at NOAA's Silver Spring, MD location.
BenefitsAll full-time employees are eligible to participate in our flexible benefits package, which includes:
Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.
Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com
Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Sev1Tech is a leader in providing innovative technology, high-end engineering and mission solutions and services. We use the latest methods and technology to solve the most challenging problems across a wide variety of functional areas, steadily earning our customers' trust, becoming an invaluable part of their organization, and advancing them beyond expectations. We deliver mission-focused subject matter expertise combined with corporate core competencies to serve the needs of our customers.
Sev1Tech focuses on corporate responsibility and excellence in service, both critical components in our business and operating policies. We take great pride in conducting our business with integrity and honesty and hold our team members to the same high standard of performance, quality and commitment to the organization. We believe that everyone on our team should improve our customer's missions and strengthen our communities.
Better Solutions. Faster. Three simple words, but when put together, they describe Sev1Tech to its core. Through years of experience, we've developed a proven approach using industry and technology expertise and repeatable processes to create solutions for our client's most significant challenges. Our solutions and services approach pairs functional experts with technology experts. Sev1Tech works collaboratively with our customers throughout the project lifecycle through agile, iterative, state-of-the-art technologies and methodologies and CMMI-based processes. The success of our approach is recognized by numerous customer recognitions and many awards, including one of the fastest-growing companies.
Sev1Tech strives to create an exciting and challenging work environment for all employees by providing opportunities to work on our country and community's toughest challenges in the IT and engineering fields. We are committed to ensuring our employees maintain up-to-date, relevant certifications, use proven solution methods and processes.
