Kaizen Approach, Inc.

Help Desk Specialist

Kaizen Approach, Inc.  •  $55k - $65k/yr  •  Linthicum, MD (Onsite)  •  4 months ago
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Job Description

Are you ready for a rewarding opportunity with a company who values your contributions? We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications.

Requirements:

  • Experience troubleshooting general IT related issues
  • Good communication and writing skills
  • Familiarity with LAN/WAN terminologies
  • Familiarity with basic hardware terminologies
  • Ability to respond to mission critical needs on an on-call basis (10%)
  • High School diploma or GED
  • Active TS/SCI clearance with Polygraph

Highly Preferred:

  • Familiarity with COTS and GOTS applications
  • Experience providing Tier 1 or Tier 2 Help Desk support
  • Experience troubleshooting through technical directories and virtual resources
  • A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university

About Kaizen Approach

We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees’ skills current and their companies protected.

Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.

The salary range for this position: $55,000 - $65,000

  • Premium Healthcare
  • 4 Weeks of PTO
  • 11 Paid Holidays
  • Gifted 401k
  • Profit Sharing
  • Paid Training and Admin Time

Kaizen Approach, Inc. (“Kaizen”) is dedicated to the safety of our staff and our surrounding communities. As part of that commitment, effective immediately, Kaizen requires all staff to be vaccinated against COVID-19. As a prospective and/or a new employee at Kaizen, you will be required to comply with Kaizen and customer vaccination protocols. To work at Kaizen and on the customer site, proof of full vaccination is required before employment.

Kaizen and the customer will provide reasonable accommodations, absent undue hardship, to qualified individuals with disabilities that enable them to perform their job duties as well as employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. Reasonable accommodation may include appropriate adjustment or modifications of employer policies, including this Mandatory Vaccination Policy.

Kaizen Approach, Inc.

About Kaizen Approach, Inc.

We are guided by the Japanese philosophy of kaizen, often translated as “to become good through change.”

Our role is to apply this concept of ongoing improvement to two of the most significant factors in the success of an organization today: the strength of its cybersecurity and the professional development of its employees. As an experienced and trusted partner, we lead commercial and government customers toward conscientious improvements in both of these disciplines. Learn more about what we do, or contact us now.

At Kaizen Approach, Inc., we strive to ensure our customers and employees are treated with the respect and professionalism they deserve. We apply our motto, “Incremental improvements for lasting solutions,” to both our team and our clients.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Columbia, Maryland
Year Founded
2009
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