Help Desk Specialist:

Job ID#:
DSEFHD001
Job Title
: Help Desk Specialist (Level 1)

Mandatory Skills
: 2+ Years’ experience
(* See ‘Additional Information’)
Start Date:
Immediate

Duration
: Full Time Position

Location
: Ottawa

Security Clearance Required
: Secret
Clearance (**See ‘Additional Information’)

Language Requirements
: English

JOB INFORMATION: (View Online -
https://symbioticgroup.com/indigenous-opportunities/
)

Overview

We
are recruiting for our client, the Department of National Defence, for Help
Desk Specialists to provide Network and Applications support
to the Department.

Overview/Requirement:

·
perform a variety of network
problem analysis and monitoring tasks, monitor network management systems and
respond appropriately to user requests and problems;

·
perform initial problem
analysis and triage problem to other staff when appropriate;

·
Maintain liaison with network
users and technical staff to communicate the status of problem resolution to
network users; log and track requests for assistance;

·
develop, implement, and/or
participate in the preparation of procedure manuals and

·
documentation for help desk
use; conduct periodic user satisfaction surveys and track user problem trends;
make recommendations for improvements to the network systems and create reports
based on information provided from user surveys and trends;

·
develop, implement, and/or
participate in the distribution of network related information to users to
include information such as help desk procedures and network handbooks;

·
participate in the development
of a comprehensive training plan for help desk procedures; assist in training
personnel providing backup coverage;

·
participate in on-site
installations of network systems for users;

·
perform other related duties
incidental to the work described herein

Technical Criteria

·
Conducting network problem
analysis and monitoring tasks, monitor network management systems and respond
appropriately to user requests and problems.

·
Recording user-reported
information technology issues in an incident tracking system, performing user
reported initial problem analysis and preliminary issue triage.

·
Maintaining liaison with
network users and technical staff to communicate the status of problem
resolution to network users; tracking and prioritizing requests for assistance.

·
Developing, implementing,
and/or participating in the preparation of procedure manuals and documentation
for help desk use; conducting periodic user satisfaction surveys and track user
problem trends; making recommendations for improvements to the network systems
and creation of reports based on information provided from user surveys and
trends.

·
Developing, implementing,
and/or participating in the distribution of network related information to
users to include information such as help desk procedures and network
handbooks.

·
Participating in the
development of a comprehensive training plan for help desk procedures;
assisting in training personnel providing backup coverage; participating in
on-site installations of network systems for users.

Education:

·
Must
have: University degree or College Diploma in Computer Science,
Engineering, Software Development or similar discipline

Lived

Experience:

·
Indigenous lived experience is
an integral part of this position. The role will have a close
relationship with the Indigenous Community in Canada and for Government of
Canada positions that are part of the PSIB-Procurement Strategy for Indigenous
Business or IPP-Indigenous Participation Plans. Candidates will be required to
have Indigenous lived experience from Canada’s Indigenous community to perform
the role.

ARE YOU READY TO ‘KICK START’ YOUR
CAREER? YOU HAVE WHAT IT TAKES TO START YOUR CAREER JOURNEY
AND WE WILL BE ALONGSIDE TO PROVIDE SUPPORT TO HELP YOU REACH YOUR
DESTINATION.

Apply at the “I’m Interested” button below
OR “Contact Us” here
https://symbioticgroup.com/symbiotic-academy/contact-us/

About Symbiotic Group Inc. – Symbiotic
Digital

Symbiotic Group Inc. is an Indigenous-owned
consulting company providing Information Technology and Business consulting
services to customers across North America.

In addition to providing our clients with
industry leading IT services, Symbiotic Digital is creating careers in business
and technology for First Nations, Inuit, and Metis people from coast to coast
to coast through our Academy ‘Train-to-Hire’ program. An important part of our
mission is to create meaningful business and career opportunities for
Indigenous people through our work with committed partners in both the public
and private sector.

We work with committed clients and partners
delivering industry leading IT services that also advance Indigenous business
and capability.

Work With Us - At Symbiotic Digital,
we encourage our employees' and consultants’ personal career growth. We take an
active role in ensuring that each employee/consultant is provided the dedicated
support to help guide them through their professional development, provide
training scholarships, and provide the opportunity to pursue software
certifications for cutting-edge technologies.

Learn more

·
https://symbioticgroup.com/symbiotic-academy/

·
https://symbioticgroup.com/indigenous-opportunities/

·
Please submit your most recent
resume to:
recdep@symbioticgroup.com

·
View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/

Additional
Information:

·
*Year’s

Experience: These
are ‘Train to Hire’ positions and we are seeking candidates who have graduated
from either college or university (any discipline) and who have an interest in
business & technology.

·
**Security Clearance: We
will assist qualified candidates to obtain their required Government
of Canada security clearance. Basic eligibility requires proof of
Canadian citizenship (10 years).

·
***Symbiotic Academy:
Symbiotic Academy is offered in partnership with our training partner Akkodis
Canada Inc. We are offering Scholarships and Training in addition to job
readiness services to qualified and awarded Indigenous candidates. Learn
more here,
https://symbioticgroup.com/symbiotic-academy
.