Job Description

Helpdesk Scheduler
Location: Manchester
Salary: £25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm

YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.

Key Responsibilities:

• Schedule and coordinate engineers for planned and reactive maintenance jobs

• Act as the first point of contact for incoming calls and emails from clients

• Log and update service requests accurately in the system

• Monitor job progress and ensure completion within agreed SLAs

• Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery

• Assist with general administrative tasks as required

What We’re Looking For:

• Excellent organisational and communication skills

• Strong attention to detail and ability to prioritise workload

• Confident using IT systems and databases (experience with CAFM systems is a bonus)

• A positive, team-oriented attitude and willingness to learn

What’s on Offer:

• Competitive salary of £24,500 – £26,000

• Full training and ongoing development

• Clear progression opportunities within a growing business

• A supportive and vibrant working environment

Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.

  Helpdesk Scheduler
Location: Manchester
Salary: £25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm