Help Desk Manager
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities:
Supervise Tier 1/2 support staff
Develop help desk procedures
Monitor metrics and implement improvements
Minimum Requirements:
8+ years of IT support experience, with 4+ in management
Bachelor's degree in IT or related field
Excellent leadership and customer service skills
U.S. citizenship and ability to obtain DHS Suitability clearance
SiloSmashers is an industry leading strategy, management, and technology consulting firm, with depth of knowledge and expertise, and a proven methodology that enables customers to break down organizational silos, and increase communications and collaboration, to achieve Peak Performance® and mission success.
SiloSmashers provides a comprehensive set of strategy and technology consulting services focused on Project/Program Management, Performance Management, and IT Security, and supported by a proven methodology based on collaboration, strategic alignment and metrics.
SiloSmashers has worked on a wide range of projects, for numerous government departments and agencies including; and the Departments of Homeland Security, Transportation, Health and Human Services, Treasury, Justice, and Interior; General Services Administration; and the Environmental Protection Agency.
