Job Description

Kick start your career and help shape a cleaner energy future. New Jersey Resources (NJR) summer internships offer hands on learning opportunities for motivated college students who want real world experience and a closer look at careers in the energy industry. At NJR, we value collaboration, learning, and diverse perspectives, and believe the best ideas come from working together.

As a Help Desk Intern, you will:

• Field first level technical Help Desk requests in a timely manner; communicates regularly with the users of the status of the request.
• Support employees and field staff by answering incoming calls and resolving requests submitted through the ServiceNow ticketing system.
• Maintain, analyze, troubleshoot and repair computer systems; install, repair, or replace components in laptops, desktops, printers, and other peripherals.
• Assist in maintaining the telephone network.
• Assist in maintaining all mobile devices including but not limited to iPhones, Androids, and radios.
• Update and advise supervisor of activities.
• Assist Help Desk with calls and tracking.

What You’ll Bring:

• Currently enrolled in an accredited college/university Currently enrolled in an accredited college or university and entering senior year, pursuing a Bachelor’s degree in IT, MIS, Computer Science or related discipline.
• Excellent customer service, professionalism, and ability to maintain confidentiality.
• Strong problem-solving and decision-making skills including creative problem-solving solutions.
• Ability to multitask, analyze issues and resolve problems quickly with strong attention to detail.
• Excellent working knowledge of Mac OS, Windows 11, as well as current MS Office applications.
• Knowledge of Android and Apple IOS systems.
• Familiar with building, configuring, and troubleshooting PC hardware components.
• Valid driver’s license with the ability to travel occasionally to business locations as needed.
• Position is onsite in the corporate office in Wall, NJ.
• Visa sponsorship is not available for this position, including for student visas.

What’s in it for you:

• Exposure to a growing company focused on a sustainable, clean energy future.
• Competitive compensation: $21/hour
• Learning and development opportunities

We are an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.