Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations.

Responsibilities:

• Provide Level 1 support to end-users, resolving issues remotely or onsite.

• Maintain and contribute to our knowledge base, ensuring solutions are readily available.

• Monitor system alerts and proactively address potential issues.

• Diagnose and fix issues with PCs, servers, applications, and hardware.

• Assist with projects involving server, workstation, and network upgrades.

• Collaborate with Level 1 & 2 technicians to escalate and resolve complex issues.

Required Qualifications:

• 2-5 years of Help Desk experience with a passion for problem-solving.

• Experience with ticketing systems (ConnectWise a plus), Windows Server & OS, MacOS, VMware, and Microsoft Office applications.

• Understanding of basic networking concepts and desktop management tools.

• Excellent written and oral communication skills to clearly explain technical concepts.

• Strong interpersonal skills to build rapport with users at all levels.

• Ability to manage workflow, multitask effectively, and prioritize tasks.

• Interest in keeping up-to-date with emerging technologies.