Job Description
Help Desk Associate
About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Help Desk Associate key responsibilities are as follows:
Core Competencies
• Communication
• Problem Solving
• Initiative
Responsibilities include but are not limited to:
• Diagnosing basic IT and computer system and network issues; hardware, software, networking, desktop, VPN and operator problems.
• Installation, configuration, and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
• Install, remove, test and configure PC operating systems, software and hardware
• Answer technical support phone calls, open support tickets and address those Client requests
• Resolve, escalate and provide status updates to internal team members
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide technical support both via phone and onsite service during the normal working hours
• Troubleshoot & research business application, PC, server and network hardware errors.
• Deploy, Maintain and Troubleshoot office typical hardware such as Desktops, Laptops, Tablets, Setup and Troubleshooting Printers and / or Smart Phones
• Creating user and mailbox accounts on Windows Server 2012 R2 or newer.
• Will be troubleshooting and configuring Windows 7 / 10 Workstation
• Supporting Microsoft Office suite, especially Outlook
• Network Printer Mapping & Troubleshooting
• Active Directory and Azure User Management
• Microsoft Office 365 Administration
• Cisco VPN / AnyConnect Configuration & Troubleshooting
• Experience using Network Monitoring tools or investigating System Alerts
• Basic TCP / IP network troubleshooting
Hours:
• Monday to Friday 9:00AM to 05:00PM
Qualifications/Skills:
• Undergraduate in a technology-related field.
This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
