Job Description
We are looking for a Help Desk Analyst based in London, UK to work on a long-term project for one of our clients, a software company headquartered in Virginia, US.
Our client’s platform orchestrates business operations and empowers leaders to design, automate, and optimize important processes from start to finish. With their industry-leading technology and commitment to customer success, our client is trusted by top organizations to drive transformational process change.
Responsibilities
- System configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
- Provide comprehensive technical support to our client’s employees through Service Desk cases, ensuring timely resolution and documentation of issues.
- Enhance overall system security, performance, and availability.
- Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
- Maintain a comprehensive documentation repository, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.
- Perform a variety of basic user-problem analyses for the customer Service Desk.
Requirements
- Advanced Level of English.
- 3+ years of experience as a Help Desk Analyst.
- 1+ years of experience in configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
- Strong problem-solving skills and attention to detail in resolving technical issues.
- Exceptional communication and customer service skills (verbal/written).
Bonus Points
- Bachelor’s Degree in Computer Science, Systems Engineering or related fields.
- Experience with cloud computing.
What we offer
- Compensation in USD
- Paid time off
- Cool clients and products
- Work with great engineers
4tech
