Launch Your Career with Cook Systems
Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
Help Desk Analyst
Memphis, TN (onsite 100%)
6 months or longer
The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Responsibilities:
Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
Collaborate with IT teams to troubleshoot and resolve escalated incidents.
Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
Manage all endpoint installations and configurations.
Assist in maintaining and updating inventory of computers and related peripherals.
Supports special projects and company initiatives.
REQUIREMENTS:
This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the ALSAC organization's IT infrastructure and end-users.
Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
Competence in supporting MacOS and Apple devices.
Thorough knowledge of current desktop computer operating systems, particularly Windows.
Ability to set up and configure computers and printers in a network environment.
Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
Excellent written and verbal communication skills.
Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
Ability to process complex verbal and written instructions.
Exceptional customer service skills.
Qualifications:
Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
Must possess a valid driver's license
Mental - Requires a relatively high degree of concentration and attention intermittently to perform third-level problem resolution and network administration tasks approximately 30% of time; periods of mental effort and concertation followed by other aspects of job with lesser concentration and attention requirements.
Physical - Requires walking/standing approximately 50%, sitting approximately 50% and lifting to 50 lbs. approximately 25% of time. involves repetitive stooping, forward bending and crouching approximately 25% of the time.
Manual/Dexterity - Requires use of hands, arms and feet for occasional lifting; use of hands and arms to operate computers, printers, telephone, other general office equipment and to record written information; requires capability of operating an automobile.
Additional Details:
Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.
#IND1
At Cook Systems, our 30-year legacy in the IT services industry and commitment to innovation drive our passion for developing exceptional IT talent. Serving numerous Fortune 500 clients from our Tennessee headquarters, our transformative approach sets us apart in the technology industry.
We believe in nurturing well-rounded IT professionals through our proprietary FastTrack program, which goes beyond technical training by instilling personal character, a passion for learning, and integrity as essential elements of being an outstanding consultant. With an impressive 95% of our graduates remaining in the IT industry, our evolving, proprietary screening process refined over the past decade enables placement rates that surpass industry standards.
Our transformational approach, team-delivered solutions, and culture of internal growth have established a unique way of doing business that values people over placements, fostering genuine partnerships with our clients and candidates.
Join us at Cook Systems as we continue to revolutionize IT talent development, create lasting partnerships, and shape the future of technology.
