Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Help Desk Analyst
Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems.
Details: Help Desk Analyst
Why Work at Nebraska Medicine?
Be part of something extraordinary at Nebraska Medicine!
The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Help Desk Analyst
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications: Help Desk Analyst
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.
Nebraska Medicine, the region’s leading academic health network, serves the Omaha metro and beyond. It offers access to more than 1,400 physicians and over 70 specialty and primary care clinics.
The network's commitment to "Serious Medicine, Extraordinary Care" is upheld by more than 10,000 dedicated employees, and is evident in its two hospitals, Nebraska Medical Center and Bellevue Medical Center, which provide over 800 licensed beds.
Nebraska Medical Center, the state's largest hospital, has been recognized for its excellence by U.S. News & World Report, Becker’s Hospital Review and Forbes.
Together with its research and education partner, University of Nebraska Medical Center (UNMC), Nebraska Medicine strives to transform lives and foster a healthy future for all through top-tier educational programs, groundbreaking research and exceptional patient care.
