Job Description

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<div><strong>Benefits:</strong></div>
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<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Vision insurance</li>
</ul>
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<strong>SUMMARY:</strong><br>The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems.  This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner.  Support may be in person and hands-on, or may require remote access systems be used.</div><div> </div><div><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:</strong></div><ul>
<li>Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.</li>
<li>Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.</li>
<li>Image desktops and laptops to be deployed to end-users.  Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.</li>
<li>Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.</li>
<li>Must have a strong security focused approach.</li>
<li>Assist with special projects and security initiatives.</li>
<li>Redirect unresolved issues to the next level of support when necessary.</li>
<li>Follow-up to make sure issues have been completely resolved.</li>
<li>Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.</li>
<li>Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.</li>
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