Job Summary:
The Help Desk Technician is responsible for supporting employees locally in Shephgerdsville, KY, or remotely with all computer-related issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, as well as hardware peripherals and relevant software applications. This position documents, maintains, upgrades and/or replaces hardware and software systems. This position is located in Shepherdsville, KY however the technician will likely need to travel to other relevant UniTek locations, as needed, for hardware and software support (less than 10% travel anticipated)
Job Responsibilities:
-Support all desktop, laptops & cell phone functions
-Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra
-Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software
-Assist with ordering hardware, IT-related supplies, and maintaining adequate quantities for handling maintenance and new installations
-Monitor support ticket queue
-Record, track, and document service desk solutions
-Issue equipment as requested
-Track/monitor equipment issued and document assets accordingly
-Perform maintenance on desktops & laptops
Qualifications
Education:
-Bachelor's degree in IT-related field (or 4+ years experience)
Position Requirements:
-Minimum of 3 years working within an IT support role
-Minimum of 3 years of experience working with MS Operating Systems
-Microsoft Certification or CompTIA A+ Certification Desired
-Must be able to work onsite in Shepherdsville, KY
-Experience in a high volume, fast-paced environment
-Excellent Customer Service skills
-Excellent written and verbal communication skills and a strong command of the English language is required
UniTek Global Services is a family of companies with decades of experience in the telecommunications infrastructure industry. With 65 locations across North America serving National and Regional Carriers, Backhaul Providers and the ever-growing Fiber to the Home markets via traditional carriers, and the increasing entry of the Power Cooperatives into the Rural Broadband Market.
Our Divisions, CI Services, Graycliff Enterprises, Hutchins Telecom, SDT Solutions and Wirecomm all enjoy a great reputation for performance and quality.
While recognized individually for great organizational success on large scale fiber deployments, as a combined force, we are poised for some of the largest and fastest network buildouts in history.
As a leader in the industry, we utilize streamlined project management processes and cost saving technologies such as LIDAR, GIS Walkover As-Built Data Collection and Cloud-based Safety and Reporting Apps to meet our customer’s fast paced needs.
The UniTek family provides engineering, construction, maintenance, installation and project management services with over 750 employees and operations in over 65 locations.
The key to our success is our greatly diversified capabilities, providing all infrastructure components from planning to test and turn-up. The combination of all of these allow us to offer our “integrated project delivery” or turn-key solutions as well as à la carte selections of only those services needed by the customer.
Utilizing our integrated project delivery methods, we have been able to support our customers with increased speed to market and return on investment for their network developments.
Our fast paced and well-organized teams have performed cross-country/ long haul developments, including copper cable removal and disposal, disaster recovery, international cable landings, fiber to the home developments, national asset dispositions, central office decommissioning and many other unique infrastructure projects.
