Sundial Software

Help Desk 3

Sundial Software  •  Madison, WI (Remote)  •  2 hours ago
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Job Description

THIS IS A TRUE NEW NEED. The manager has requested a 1 bid limit to ensure only the top qualified candidate is submitted from each vendor.

The State of Wisconsin DOC is looking for Help Desk III.

Top Skills & Years of Experience:

1. Excellent customer service skills,

2. Two years support experience with Windows 10, as well as experience with Windows 11, Microsoft Office 2019.

3. Two years experience with Network and Printer troubleshooting.

4. Must be proficient in typing skills and be able to multi-task.

Nice to have skills:

1. Prior Help Desk experience in a call center environment.

2. Previous experience using Incident and Knowledge base systems.

3. Desirable to have 2 years support experience with iOS devices.

Interview Process: Virtual Interviews (audio and video) via Teams. Interview duration 45 minutes.

Remote or On-site? Candidate MUST be a CURRENT WI resident. No relocation allowed. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time. Required to be Wisconsin resident.

Additional details: Help Desk Team is 10-11 staff. Provides Level 1 support to Corrections employees from 160 locations, ~10,000 employees. No On Call or Weekend Support. Position will work 8:30 - 5:00 Monday - Friday, but must be willing to start as early as 6:00 AM as needed.

Sundial Software

About Sundial Software

Sundial Software Corporation is an Information Technology firm headquartered in Madison, Wisconsin. Founded in 1996, Sundial helps businesses of all sizes fulfill their IT needs. Our services include:

Custom Software Development-- We create line of business applications, web applications, Mobile application interfaces, custom API’s and portal software solutions that are responsive, scalable, and fault tolerant. Sundial’s agile design approach affords you the opportunity to work intimately with our team, and our development platform provides our clients with the ability to scale rapidly and efficiently. We provide continuous support and we guarantee client satisfaction.

IT Talent Resourcing—Top industry talent is scarce and recruiting in this space takes a dedicated team of recruiters who specialize in industry specific verticals. Sundial specializes in sourcing IT professionals who deliver on their skillset and who are exceptional leaders in their respective markets. We take pride in our hiring process and we guarantee results. In business, it’s critical that your partner thoroughly understands your talent requirements, has the innate ability to choose the type of individuals who will compliment your environment, and who offers flexible hiring options. We offer direct hire, contract-to-hire, consulting and ITO options.

IT Consulting—When you need the expertise of a consultant who has superior knowledge in the topic at hand, look to Sundial. Whether it’s a business process, an IT project, an internal development or data project or a testing process, we have the consultants who perform at the highest levels of efficiency and effectiveness. We only hire the “best of the best” and we pride ourselves in the high retention rate we maintain at all customer’s sites. Sundial treats their consulting staff exceptionally well and offers them a premier package of benefits and opportunities to grow in their careers.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Madison, WI
Year Founded
1996
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