Job Description

Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

In the PSE organization unit we are looking for a Service Engineer specialist whose main activities consist in:

• Provide Engineering Support Services, answering to Customer technical queries related to malfunctioning, aircraft maintenance and operations, including fault investigation, in coordination with the other Product Support Engineering (PSE) and Engineering functions, to the achievement of the reliability and the availability targets required by the market
• Act as single point of contact for technical issues resolution towards Customers / Operators / Service Centers / LH Aircraft Maintenance Operations (Base Maintenance and Field Service)
• Create dedicated maintenance procedures and support to validation in cooperation with the relevant PSE function (service bulletins, maintenance manual, etc.)
• Collect and manage the Occurrence Reports from in-service fleet
• Collect Product Quality issues and report them to Industrial Operations - Operative Quality
• Support accident and serious incidents investigations under the coordination of relevant Airworthiness functions
• Based on feedback and data collected from Customers, launch relevant recovery / improvement initiatives at Product level, coordinated by other PSE functions
• Monitor Engineering Support Services performance (service level to Customers), transferring the needed input within the PSE to ensure a comprehensive reporting and KPI monitoring
• Provide to Engineering Services Improvement function the requirements of new digital services to be introduced in LH portfolio and support their development

Skills

ESSENTIAL KNOWLEDGE & EXPERIENCE

• Master's degree in Aerospace Engineering
• Previous experience in the Aeronautical sector (preferably operating in Engineering or Maintenance or Production or Training areas) is a plus.

• Basic knowledge of Aviation regulations (EASA, FAA …)

TECHNICAL AND IT SKILLS

• MS Office suite (Excel, PowerPoint, Word, Access),
• SAP
• Visual Basic is a plus
• ENOVIA is a plus
• CATIA V5 is a plus

LANGUAGES

• Fluent Italian (both spoken and written)
• Fluent English (both spoken and written)
• A third languages (fluent both spoken and written) is a plus

SOFT SKILLS

• Good presentation skills, multi-cultural awareness and availability to travel for short/mid business trip
• Proactivity, self-motivation and continuous improvement mind-set
• Organizational and analytical skills
• Strong orientation to work in team
• Ability to eliminate obstacles through creative and adaptive approaches
• Ability to work under high demanding/stressing environments
• Ability to manage time and to handle multi-tasks and priorities in time critical situations
• Ability to build collaborative working relationships
• Ability to communicate professionally in written responses to e-mails and in reports

WHAT WE OFFER
Engagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture.
Every day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement.
Our reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector.
• Working arrangement: Hybrid
• Employment category: White-collar employee
• Contract type: Permanent contract
• 13th-month salary
• Performance bonus linked to business results
• Welfare vouchers worth €250 per year
• Ongoing training and professional development opportunities, including both technical and soft skills
• Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.

The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.

THE SELECTION PROCESS
We look forward to receiving your application: please submit your CV within three weeks of the job posting date.

How does the selection process work?
Following the application collection phase, the CVs that best match the required qualifications will be evaluated and shortlisted.
Selected candidates will take part in an introductory interview with the Human Resources team, focusing on motivation and aptitude, followed by an in-depth technical interview with the relevant Business function.
At the end of the process, all candidates will receive feedback, regardless of whether the outcome is positive or negative.

Seniority:

Primary Location:

IT - Sesto Calende

Additional Locations:

Contract Type:

Permanent

Hybrid Working: