Job Description

Rate of pay: £16.49 per hour
Incentives: Potential performance-related bonus of up to 20% following your probationary period
Shift Pattern: Sunday 7am–3pm, Monday to Wednesday 11am–7pm, and Thursday 11am–6:45pm (36 hours per week)
Training: A comprehensive 4-week onsite induction in Leicester (Monday to Friday 8am–4pm)
Location: Hybrid working at our Radar Road Contact Centre, Leicester (LE3 1UF). At least one day a week based at the Contact Centre

Our international reach is growing faster than ever. From our roots in the UK, we now serve over 1.5 million customers internationally across 130 countries. As we expand through exciting partnerships in the US and new stores across India, our Leicester-based International team is looking for people to help us grow.

The role:

As an International Language Advisor, you will be the voice of NEXT for our Hebrew-speaking customers. This isn't about sales targets; it’s about providing high-quality support and building trust.

What you'll be doing:

• Support our customers: Deliver outstanding service via inbound and outbound calls, emails, and chats

• Problem solve: Use your attention to detail to resolve account issues and track missing parcels.

• Lead with substance: Focus on providing exceptional service without the pressure of sales targets.

• Collaborate globally: Work within a team that delivers to approximately 130 countries.

What you'll bring:

We are looking for colleagues who are real, honest, and ready to take responsibility.

• Language skills: Fluency in both written and spoken English and Hebrew.

• Experience: A background in customer service, ideally in a contact centre or customer-facing role.

• Technical ability: Comfort navigating computer systems while communicating with customers.

• Personal qualities: A team-oriented mindset, a positive attitude, and a genuine passion for helping others.

• Resilience: The ability to thrive in a fast-paced environment and approach challenges with enthusiasm.

What’s NEXT:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

Our Commitment to Diversity, Equity, and Inclusion:

NEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are.

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!