Time Type: Full timeWorker Type: Employee
Role Highlights
Location:Victoriaor NSW(metro & regional coverage)
Type:Permanent, Full-time
Work model:Remote-based with flexibility
Specialised role within heavy motor / haulage
Provided with fully maintained Tool of Trade vehicle
The opportunity
We’relooking for an experienced Heavy Haulage Motor Assessor to join ourVICAssessing Team.This is a highly specialised role focused on assessing damage to heavy motor and haulagevehiclesYou’llmanage complex claims end-to-end, coordinating repairs and working closely with customers,repairersand suppliers to ensure assets are restored efficientlyand safely.Given the nature of this portfolio, this role suits someone with deep technicalexpertisein heavy vehicles, looking to apply their knowledge in abroader claimsand assessing environment.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this role, you will:
Assess heavy motor and haulage equipment damage, determiningappropriate repairstrategies in line with industry standards,legislationand manufacturer guidelines
Provideaccuratesettlement recommendations while managing and mitigating large and complex claims costs
Coordinate and oversee repairs for heavy vehicles, ensuring quality outcomes and minimal disruption to customers
Engage with repairers, suppliers and customers across phone, digital and on-site interactions asrequired
Source and negotiate parts or repair solutions for specialised vehicles and equipment
Deliver a high standard of customer service aligned to claims service standards
Support delivery of Claims strategy and broader business outcomes
About you
Trade-qualifiedpreferred(e.g. heavy diesel mechanic, boilermaker, panel beater or similar)
Strong experience working with heavy vehicles
Sound understanding of complex repair methodologies and heavy motor claims
Proven ability to manage stakeholders and negotiate effectively in complex scenarios
Strong communicationskills and ability to build trusted relationships
Wellorganised with the ability to prioritise and manage competing demands
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 10/06/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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