Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location – Parramatta

• Secondment – 12 Months

• Flexible working arrangements

We’re looking for a motivated and detail-oriented Heavy Haulage Claims Officer to join our team. In this role, you’ll manage a portfolio of specialised motor claims involving heavy vehicles including Farm Machinery —delivering exceptional outcomes for our customers and stakeholders.

The Opportunity

As a Heavy Haulage Claims Officer, you’ll be responsible for managing end-to-end claims across complex heavy motor risks. You’ll work closely with customers, brokers, repairers, and external partners to ensure claims are resolved efficiently, fairly, and in line with policy.

This is a dynamic role suited to someone who thrives in a fast-paced environment and is confident navigating complex claims scenarios.

About QBE

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.

Key Responsibilities

• Manage a portfolio of heavy haulage and commercial motor claims from lodgement through to settlement

• Assess claims in line with policy coverage, liability, and compliance requirements

• Liaise with customers, brokers, assessors, repairers, and external suppliers

• Coordinate inspections and quotes for heavy vehicles, trailers, and specialised equipment

• Negotiate settlements and drive cost-effective outcomes

• Identify potential risks, fraud indicators, or recovery opportunities

• Maintain accurate records and provide clear, timely communication to stakeholders

About You

• Experience in motor claims, ideally with exposure to heavy haulage, commercial motor, or fleet.

• Strong understanding of claims processes, liability, and policy interpretation

• Confident communicator with the ability to manage multiple stakeholders

• Solutions-focused, with strong problem-solving and decision-making skills

• Ability to prioritise and manage a varied caseload effectively

• High attention to detail and commitment to delivering quality outcomes

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alert

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 28/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.