In this role, you will maintaining and repairing equipment crucial to our operations, applying your technical skills and problem-solving abilities to ensure optimal performance. This position supports work happening both in our shop location as well as at our customer facilities. Join us in a career that not only challenges and rewards but also evolves with the industry advancements and your professional aspirations.

Scope

• Maintain an annual repair efficiency of 85%
• Maintain annual rework hours (as a percentage of hours billed) of less than 3%
• Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
• Maintain all company balanced scorecard goals
• Maintain a minimum average score of 4 – 6 on the Technical Section of the Technician Competency Matrix
• Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix
• Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

Key Job Responsibilities

• Achieve and maintain an annual repair efficiency rate of at least 85% by delivering high-quality mechanical repairs and services.
• Ensure that rework hours are kept under 3% of total billed hours to maximize efficiency and customer satisfaction.
• Adhere strictly to standardized repair times and actively work toward meeting or exceeding balanced scorecard objectives, contributing to overall company performance metrics.
• Prioritize health and safety in every task, strictly following all regulatory and company policies to maintain a secure working environment.
• Accurately maintain detailed documentation related to repair processes, parts used, and time spent, while implementing contamination control measures to protect equipment integrity.
• Provide precise and timely quotes for repair services, maintaining transparent communication and exceptional customer service at every stage.
• Diagnose mechanical and technical issues using advanced troubleshooting procedures, ensuring all repairs are thoroughly tested, validated, and meet quality standards before completing work orders.
• Apply systematic failure analysis techniques to diagnose complex problems effectively, facilitating long-term solutions and minimizing recurring issues.

Qualifications/Requirements

• Education and Experience:

  • Minimum requirement of a high school diploma or GED; Associate Degree in Diesel Technology or related field is highly preferred.
  • At least 5 years of hands-on experience in a similar mechanical or field technician role, or an equivalent combination of education and practical experience.

  Skills and Abilities:

  • Demonstrated strong communication skills, capable of providing excellent customer interactions and clear reporting.
  • Proficiency with fundamental arithmetic required for precise measurement and calculation during repairs.
  • Competency in basic computer applications necessary to manage work orders, documentation, and communication tools.
  • Exceptional troubleshooting skills with the ability to swiftly and accurately diagnose mechanical problems.
  • Solid mechanical aptitude with familiarity in diesel engines, heavy machinery, or related equipment technologies.
  • Flexibility to work varied schedules, including potential shift work, to meet operational demands efficiently.

Additional Information

Additional requirements include certifications for operating forklifts and manlifts, enhancing safety and operational capability on-site. MSHA certification and respirator training may be required depending on specific job assignments. Candidates must possess a comprehensive basic mechanics toolset and hold a valid Driver's License to accommodate travel as part of the field technician duties