Job Description

Essential Job Functions:

• The team member displays a positive attitude and enthusiasm in approaching one's daily tasks. For example, standing tall, not leaning or slouching in their work area, displayed open body language, smiling during their shift.
• Smiling when interacting with guest, saying phrases like, “excuse me may I empty that ashtray for you” or excuse me sir/ma’am is this your drink”, saying “thank you”
• Team member participates in company or department events
• Team member responds to service calls.
• Team member communicates responsibly and effectively by radio to answer service calls and to make service calls to other departments.
• The team member should be willing to work outside their assigned area, if needed, to get the job done. The team member should display pride in their work, identify needs, and make suggestions for improvement.
• The team member’s responsibility is on the guest and service at all times while on the casino floor, not socializing with coworkers.
• Working in smoking and nonsmoking areas
• Responsibilities include but are not limited to dry and wet mopping surfaces, high and low dusting, vacuuming, scrubbing, stripping, refinishing floors, carpet cleaning/extraction, cleaning walls, lights, vents, elevators, escalators, polishing, gum removal from surfaces, power washing, windows, etc.
• Other responsibilities include but are not limited to responding to and cleaning bio hazard calls, cleaning mirrors, doors, office areas, public areas, break areas, setting up/taking down stanchions, trash removal, cleaning trash cans, base of slot machines, furniture cleaning.
• Ability to operate various floor care equipment and maintain equipment.
• Complete all other duties as assigned to maintain the cleanliness of the casino in FOH and BOH
• The team member uses their work time to efficiently complete their assigned responsibilities.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if an accident/incident does occur while performing work related duties to a guest or self.
• Follows Company, department and regulatory policies and procedures.
• Team member displays dependability in completing assignment and following through on all job responsibilities, adheres to break/lunch times.
• Maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino entity or by a guest of Rivers Casino
• Team member should comply with all department and casino standards. Wear issued uniform, black socks, black shoes and issued black long sleeve shirt under uniform (if needed). Maintain proper hygiene.
• Proper use of chemicals, including dispensing, labeling and following chemical guidelines.
• The team member communicates in a respectful, appropriate, courteous, professional manner with guest and team members.
• Reports to work on time and shows flexibility to adjust schedule to meet demands of the department. Shows flexibility for changing hours or days off and flexibility with assigned duties. Follows call-off policy when unable to report to work.
• Respects all team members, shows willingness to learn and work together.

Qualifications (Knowledge, Skills, and Abilities):

• Ability to communicate and maintain a high level of courtesy with casino guest
• Desire and willingness to learn
• Positive communication skills, mannerism, and high energy
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Ability to work in a smoking environment
• Minimum of one year experience working in environmental services
• Ability to operate powered equipment, including riding floor machines