Job Description

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Spa Host to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

The Heavenly Spa by Westin is a serene oasis nestled in the heart of Brisbane City. Unwind in tranquil relaxation pods, indulge in rejuvenating facials, soothing massages, and revitalizing body treatments—all thoughtfully crafted to calm the mind and awaken the senses. Extend your visit by enjoying the luxurious resort-style pool and steam room.

Embark on your journey with us as a Spa Host at the Heavenly Spa by Westin. In this role, you will oversee the seamless delivery of spa services, including managing salon programs, handling reservations, and operating the reception desk. Your focus will be on ensuring exceptional guest experiences while driving retail sales success.

Key responsibilities

• Greet and welcome all guests to the Heavenly Spa or Westin Workout Wellness areas, ensuring a warm and professional first impression.
• Handle guest queries, complaints, and special requests promptly and efficiently, ensuring exceptional service at all times.
• Perform reception duties, including checking in guests for the spa, managing reservations, and answering inquiries in line with department policies and 5-star etiquette.
• Maintain and update the schedule regularly, ensuring all service bookings are confirmed and properly documented.
• Assist therapists with room preparation and turnaround to ensure smooth operations between treatments.
• Confirm guest appointments by calling to verify details such as date, type, time, and preferences for scheduled services.
• Provide information about available services to guests, helping them select the most appropriate options.
• Ensure cleanliness of the spa, wellness areas, and equipment, adhering to hygiene and safety standards.
• Maintain confidentiality regarding company and guest information at all times.

About you

• Less than 1 year of experience in a related work environment.
• High School Senior Certificate or equivalent.
• Confident in upselling and promoting retail products and spa services.
• Passionate about the spa industry with a desire to grow and learn.
• Flexible availability to work on a 7-day rotating roster, including evenings, early mornings, weekends, and public holidays.
• Demonstrate a proven track record of relevant experience, strong communication skills (both verbal and written), excellent attention to detail, and a vibrant, engaging personality.

Benefits

• Uniform
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency. This is your chance to become part of the Westin Heavenly Spa team!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity”

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com