Job Description

Join Riello, a global leader in energy and heating solutions. For over a century, Riello has been at the forefront of innovation in combustion technology, HVAC systems, and power protection. Our portfolio spans advanced burners, boilers, and sustainable heating solutions. With a strong commitment to efficiency, reliability, and environmental responsibility, Riello serves residential, commercial, and industrial markets worldwide. Be part of a team that drives progress in clean energy and critical power infrastructure, shaping a smarter and more sustainable future.

Riello is a subsidiary of Carrier.

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier

About this role

Riello in the Mississauga is seeking an experienced Heating Specialist to join the team. The Heating Specialist at Riello plays a vital role in ensuring the reliability and performance of critical power and heating equipment such as burners and boilers. The Heating Specialist serves as a key point of contact for customers and other field team members and ensuring clear and effective communication. Analyze and interpret test data to troubleshoot and resolve moderate design or system-related issues, while developing specialized product knowledge to perform diagnostic procedures. This position involves frequent customer interaction, might on-site visits, and requires a proactive approach to problem-solving and service excellence.

This is an onsite in Mississauga with some travel to customers and qualifies for overtime.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Handle all types of correspondence and troubleshooting with customers (residential, light commercial and industrial) relating to Riello’s products—such as burners, boilers, and other associated equipment
• Performing technical analysis and diagnostic procedures to identify, troubleshoot, and resolve system issues or design deviations in alignment with customer specifications and safety standards.
• Documenting service activities and communicating insights to both technical and non-technical stakeholders; ensuring customers are informed about work performed, prevailing issues, and recommended upgrades or repairs.
• Maintaining strong customer relationships through clear, professional communication and coordinating with Riello’s internal teams to deliver efficient and high-quality support.
• Support the trainers and field technicians on Riello products, support lab activities and field services.

Basic Qualifications

• High School Diploma or GED.
• 4+ years of experience in support or performing technical services on burners and/or boilers.
• 1+ years of experience in reading and/or interpret electrical drawings.

Preferred Qualifications

• Basic understanding of Building automation systems and how they integrate into burner controls.
• Basic understanding of combustion.
• Problem-solving abilities with a proactive approach to diagnosing and resolving technical issues.
• Effective communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Customer-focused mindset with the ability to build trust and maintain positive relationships.
• Adaptability and flexibility to manage changing priorities and work in dynamic environments.
• Attention to detail and commitment to delivering high-quality service.
• Ability to work independently while collaborating effectively with cross-functional teams.

Additional information

• Must have unrestricted authorization to work in Canada. No visa sponsoring available.