Job Description

Salary: £28,000 to £36,000 pa depending on experience
Role type: Permanent
Location: Perth
Reporting to: Installation Manager – Scotland and Operation Director.

About IMS:

At IMS, we’re more than just a business; we’re a family and friends team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Heat Pumps, Battery and Solar. In 2024, we proudly joined Hometree, a leading UK energy services company, strengthening our position in the renewable energy sector and expanding our ability to deliver exceptional service nationwide. Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

The Role

As a Heat Pump Engineer, you will install and commission heat pump and emitter systems, ensuring high quality and performance. You'll manage projects efficiently, achieve timely execution, and ensure seamless client handovers with zero callbacks. Your responsibilities include performing service and maintenance tasks, troubleshooting electrical and plumbing issues, and maintaining clear communication with project coordinators. You will also adhere to health and safety requirements and complete necessary documentation, contributing to a positive team environment and upholding the company’s standards.

Responsibilities:

• Project Management & Installations Perform installation and maintenance tasks (e.g., underfloor heating, radiator installations, pipework, heat pump services) to expected standards and speed, following method statements and relevant standards.

• Maintenance Conduct routine maintenance and thorough inspections on existing heat pump systems to ensure optimal performance and longevity, identifying any potential issues early on.

• Troubleshooting Effectively troubleshoot basic issues that arise in heat pump systems, providing well-considered recommendations for repairs and enhancements.

• Record Keeping Maintain detailed and accurate records of all service work and inspections performed, ensuring compliance with industry standards and providing a reliable reference for future maintenance.

• Safety Protocols Diligently follow established safety protocols and industry regulations to promote a safe working environment for yourself and your colleagues.

• Customer Service Deliver excellent customer service by communicating effectively with clients, addressing their concerns promptly, and ensuring their satisfaction with the services provided.

• Project Management Successfully manage projects by planning and coordinating activities to ensure timely execution, while meeting established milestones and deadlines.

• Fault Finding & Repair Conduct comprehensive fault finding and repairs for both electrical and plumbing issues related to heat pump systems, ensuring all work meets regulatory standards.

• Client Handover Achieve a successful set-to-run handover to clients, ensuring they are fully informed and confident in the operation of their new systems, with a goal of zero callbacks or complaints.

• Coordination Collaborate closely with the project coordinator to align on timescales and ensure the timely procurement of necessary parts and materials.

• Communication Maintain clear and effective communication with the project coordinator throughout the project lifecycle, providing updates and addressing any emerging issues promptly.

• Health & Safety Management Manage your health and safety requirements diligently, ensuring compliance with all relevant regulations and contributing to a culture of safety within the team.

What we’re looking for:

• Experience: Previous experience of installing heat pump heating systems in domestic properties

• Problem-Solving Skills Strong problem-solving skills and attention to detail.

• Team Player Ability to work in a team-oriented environment.

• Safety Commitment Adhere to safe working practices.

• Positive Attitude Display enthusiasm and a positive mental attitude.

• Flexibility Exhibit patience and a proactive approach.

Qualifications:

• Minimum of Level 2 Plumbing, Heating or Heat Pump qualification from a recognised awarding body (i.e. City & Guilds, SVQ etc.)

Relevant Certificates: Completion of Heat Pump manufacturer installation courses

• National Certification for Unvented Hot Water Systems: G3 (unvented cylinder) qualification OR proven experience

• Water Regs WRAS Qualifications

• CSCS or Similar H&S Qualification Holding a CSCS card or equivalent health and safety qualification, indicating knowledge of site safety protocols.

Extra Credit:

BPEC (or equivalent) GSHP or ASHP qualification.

Low Temperature Heating Systems qualification

Part P

• F-Gas Certification Training Completion of training programs that provide essential skills and knowledge for working with refrigeration systems and handling refrigerants safely.

• Gas Safety Registration (if applicable, e.g., Gas Safe Register)

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)

• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Operations Director (1 hr)

• Final Interview: Face to face interview in office with Installation Manager and Operations Director.

Perks of the job:

• 25 days annual leave (plus 9 bank holidays)

• Birthday Day Off

• Additional Days off for Length of Service*

• 0% Tools Loans

• EV Salary Sacrifice Scheme

• Company Socials and Team events

• Bonus Scheme*

• Van and Uniform provided

• Company Mobile Phone

*Subject to T&Cs

Equal Opportunity Employer

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.