Job Description

About us:

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team!

About the role:

This is a varied role that will also support TeleAudiology in the clinic and assist with the overall smooth running of TeleAudiology consultations. You’ll be helping provide quality hearing assessments and hearing aid fitting services, client referrals for treatment of hearing related problems while providing service excellence.

You will also provide outstanding client service to our community and facilitate an excellent client journey while being responsible for the efficient administrative running of the clinic.

Find out about TeleAudiology at Triton Hearing here

This role is based in our Papamoa clinic, 4 days per week Monday - Thursday.

• Clinic operations: Take charge of managing the day-to-day operations of the clinic.
• Reception duties: Be the welcoming face of our clinics, handling all reception responsibilities.
• Diary management: Efficiently manage the clinic diary to ensure smooth scheduling and operations.
• Administrative tasks: Process insurance applications, government subsidies, and ACC claims.
• Data management: Run daily reports through our CRM system to keep everything on track.
• Technical skills: Perform in-house hearing aid repairs with full training provided.
• Community engagement: Participate in local marketing initiatives to promote our services.

About you:

• You have a genuine desire to help people, offering exceptional service and care to every client.
• You’re comfortable communicating with the general public, handling walk-ins with confidence while being able to prioritise tasks as they arise.
• You are eager to develop your knowledge in Audiology, with the desire to train as a Tele Assistant.
• You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
• You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.

If you are ready for a role that keeps you on your toes and allows you to make a significant impact in the Hearing Care Industry, this is the opportunity for you!

Perks for you:

Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.

• A friendly and social environment with generous recognition and social budgets to celebrate and look after our social wellbeing.
• Rewarding YOU with salaries and bonus’ designed to recognise your expertise and exceptional performance.
• Substantial Parental Leave Package & Paid Partners Leave.
• A $200 Wellbeing Allowance to spend on your health and wellbeing.
• Triton Perks – exclusive discounts to over 80 retailers and service providers
• Extra leave days: Birthday, YOU day, Community leave etc.
• Free Financial Advice Sessions.

Give it a go! Apply now.