Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Healthy Start Community Health Worker

Location

Vero Beach

Facility

Indian River Hospital

Department

Healthy Start-Indian River Hospital

Job Code

001322

Shift

Days

Schedule

8:00am-4:30pm

Join our team at Cleveland Clinic Indian RiverHospital andexperience world-class healthcare at its best. Cleveland Clinic Indian River has been recognized as one of the top regional hospitals in South Florida. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providingoptimalfamily-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work withstate-of-the-arttechnology and will build a rewarding career with one of the most respected healthcare organizations in the world

Community Health Workers (CHWs) play a vital and unique role in linking diverse and underserved populations to health and social service systems. CHWs will primarily be working out in the community with specific target populationssuch aspregnant patients.You will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes. This trusting relationship enables youto serve as a liaison,linkandintermediary between healthandsocial services and the community tofacilitateaccess to services and improve the quality and cultural competence of service delivery.You will also build individual and community capacity by increasing your health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, socialsupport,and advocacy.

A caregiver in this position worksdays from800AM –4:30PM.

A caregiver who excels in this role will:

• Establish trusting relationships with patients and their families while providing support,encouragementand feedback.

• Coach patients in effective management of their chronic health conditions and self-care.

• Convey the purposes and services of a program to the user population and the impact the program or service would have.

• Assistpatients in understanding care plans and instructions.

• Visit patients in their homes to assess thepatient, theirliving conditions and meet with family members or caretakers.

• Document activities, serviceplansand results effectively while adhering to the policies and procedures in place.

• Advocate forpatientsand act as a liaison between the patient/family and community service agencies (I.e., schools, hospitals, support groups, etc.).

• Help patientsutilizeresources, including scheduling appointments and help complete applications for programs they may be eligible for.

• Assistpatients in accessing health-related services, including obtaining a medical home, providing instruction onappropriate use, overcoming barriers to obtaining needed medical care and social services.

• Facilitate communication and coordinate services between providers.

• Motivate patients to be active, engaged participants in their health.

• Work with people (staff, clients, doctors, agencies,etc) from diverse backgroundsin reducingcultural and socio-economic barriers between clients and institutions.

• Build andmaintainpositive working relationships withthe clients, providers, nurse case managers, agency representatives,supervisorsand office staff.

• Continuously expand knowledge and understanding of community resources, services and programs provided,human relations and the procedures used in dealing with the public as part of a service or program,volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.

• Complete mandatory education and training tomaintainorganization and department-specific competencies and requirements.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolGraduate or GED

• ValidDriver’s license may be needed for some assignments

• Excellent written,verbal and telephone communication skills

• Knowledgeable aboutcommunity resourcesappropriate tothe needs of clients/families.

Preferred qualifications for the ideal future caregiver include:

• Medical Assistant training or Medical Assistant certification

• Fluent inSpanish (orally and written)

• Creole language skills

• Knowledge of medical terminology

• One yearofwork experience inmedicaloffice setting

• Knowledge of Electronic Medical Record (EMR)

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.