Job Description

Level: Experienced
Job Location: Richmond Outpatient - Henrico, VA 23229
Position Type: Full-TimeEducation
Level: High School
Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: No Travel Required
Job Shift: Day
Job Category: Admin - ClericalIf you are passionate about helping others and making an impact on those in your community, then Dominion Care is looking for you!  For over 20 years, Dominion Care has offered a diverse and inclusive environment to empower those we serve to develop sustainable, lifelong skills through individualized quality services and support.
The Outpatient department is seeking an Administrative Assistant who excels in providing top notch customer service along with an excellent ability to multi-task, problem solve and enjoys a fast pace and growing environment!  The Administrative Assistant will be responsible for managing the front desk, providing administrative support and assisting the Office Manager with completing various tasks to ensure operational efficiency all while providing excellent customer service!
Benefits to Joining Our Team:
- W2 Employee
- Comprehensive health benefits, including dental & vision coverage
- Life insurance and other supplemental benefits available
- 401k + company match retirement plan
- Paid Holidays
- PTO accrual
- Team Environment
Position Overview
We are seeking a highly organized and compassionate Administrative Assistant to join our team. This in-office position requires a professional who is passionate about helping others and can provide exceptional administrative support to ensure the smooth operation of our clinic.
Key Responsibilities
- Greet and assist patients, providers, and visitors in a professional, friendly, and helpful manner.
- Manage a multi-line phone system, directing calls to the appropriate staff members.
- Schedule patient appointments and support the Office Manager in maintaining provider productivity.
- Handle all incoming and outgoing mail and packages.
- Perform accurate data entry and maintain up-to-date records in our electronic health record (EHR) system.
- Coordinate and complete essential administrative tasks, including insurance verification, patient record requests, and service authorizations.
- Actively participate in team meetings to review and improve administrative functions.
- Maintain strict confidentiality and adhere to all HIPAA regulations.

Qualifications & Skills
- High school diploma or equivalent required
- Strong commitment to customer service and a genuine desire to assist others
- Minimum of 1–2 years of administrative experience in the medical field, with behavioral health experience preferred
- Strong verbal and written communication skills
- Valid, current Virginia Driver’s License and insurability to drive a company vehicle
- Demonstrated ability to work independently with minimal supervision, as well as collaboratively as part of a team
You Are a Great Match if You:
- Enjoy making a difference and thrive in a fast-paced environment
- Are open to working evening hours three times per week
- Enjoy being part of a collaborative team and engaging directly with the individuals we serve
- Possess a solid understanding of insurance plans, including benefits and eligibility; experience with prior authorizations and identifying patient financial responsibility is essential
- Are passionate about supporting youth and families
What You Can Expect From The Interview Process:
We believe that interviews are a two-way street. While we are looking for the right candidate to join our team, this is also your opportunity to determine whether our organization is the right place for you to grow and put down roots. Please look forward to a collaborative conversation about our team, expectations, and role responsibilities. We encourage you to come prepared with any questions you may have.
Step 1: Virtual Interview (30 minutes): Selected candidates will first participate in a virtual interview.
Step 2: In-Office Interview (45 minutes): Candidates who advance will be invited for an in-office interview, where they will receive a tour of the office, meet team members, and have the opportunity to learn more about the role and our team culture