Job Description

About the Role:



Snapscale is looking for a detail-oriented and reliable Healthcare Virtual Assistant – Insurance Verification Specialist to support a US-based healthcare practice providing Physical Therapy, Chiropractic, Massage Therapy, and Personal Training services.

This role will primarily focus on insurance verification and prior authorization processing for patients across multiple lines of business. The ideal candidate has strong attention to detail, excellent organizational skills, and the ability to consistently follow through on assigned tasks.

You will help take insurance-related administrative work off the front office team's workload, allowing the clinic staff to focus more on patients and day-to-day operations.

The ideal candidate is highly organized, task-driven, dependable, and comfortable working with healthcare information and administrative systems. Accuracy and follow-through are critical to success in this position.



This is a full-time, dedicated onsite position.

Responsibilities may include:



• Perform insurance eligibility and benefits verification for patients
• Process and submit prior authorization requests
• Follow up on pending prior authorizations and insurance requests
• Track authorization status and ensure required actions are completed
• Review insurance information for accuracy and completeness
• Document insurance verification and authorization details accurately
• Update patient records and insurance information in the EMR
• Maintain organized records of completed and pending insurance-related tasks
• Assist with identifying missing or incomplete information needed for verification or authorization
• Pull and prepare reports as requested
• Perform administrative support related to insurance verification and prior authorization workflows
• Coordinate with internal staff regarding insurance and authorization requirements
• Follow established workflows, procedures, and quality standards
• Complete assigned tasks within required timelines
• Ensure proper follow-through on outstanding tasks and requests
• Maintain confidentiality and properly handle protected health information (PHI)

Perks:



• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Previous experience in insurance verification and/or prior authorization processing is preferred
• Previous experience supporting a US-based healthcare, medical, physical therapy, chiropractic, or similar practice is an advantage
• Strong understanding of insurance eligibility and benefits verification
• Familiarity with prior authorization workflows and requirements
• Experience working with patient records and healthcare documentation
• Strong attention to detail and accuracy when handling patient and insurance information
• Excellent organizational and time-management skills
• Strong follow-through and ability to track tasks until completion
• Highly task-driven and able to consistently meet daily productivity expectations
• Strong written and verbal English communication skills
• Comfortable working with EMR/EHR systems and other healthcare software
• Proficient in using computers, email, and web-based applications
• Able to learn and follow client-specific workflows and processes
• Comfortable handling confidential patient and healthcare information
• Able to work independently while maintaining accuracy and productivity
• Must be dependable and consistent in completing assigned tasks
• Must be willing to work onsite

(Optional) Key Performance Indicators:

• Insurance Verifications Completed
• Insurance Verifications Completed by Line of Business
• Prior Authorizations Completed
• Prior Authorizations Completed by Line of Business
• Reports Pulled
• Reports Pulled by Line of Business
• Accuracy and completeness of insurance documentation
• Timely follow-through on pending authorizations and verification tasks