Job Description

About the Role:



Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorization, patient follow-ups, and healthcare administrative tasks.

The ideal candidate has hands-on experience with insurance verification and prior authorization processing and understands the importance of accuracy, follow-through, and completing daily task-driven workflows. This role requires someone who can communicate professionally with patients, healthcare providers, insurance companies, and other healthcare stakeholders.

Responsibilities may include:



• Perform insurance verification for home health patients
• Process and submit prior authorization requests
• Follow up on pending prior authorizations and insurance-related requests
• Coordinate with healthcare providers, physician offices, and laboratories as needed
• Manage patient follow-ups and recalls related to authorization and care workflows
• Maintain accurate patient records and healthcare documentation
• Provide general clerical and administrative support related to insurance and authorization workflows
• Send HIPAA-compliant emails and messages
• Send secure reminders for laboratory work, procedures, and other patient needs
• Monitor assigned tasks and ensure daily workflows are completed accurately and on time
• Run and maintain reports as required
• Communicate clearly and professionally with patients, providers, and other healthcare stakeholders

Perks:



• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Prior hands-on experience with insurance verification and prior authorization processing is required
• Previous experience in a US-based healthcare setting is highly preferred
• Experience working with home health agencies or physician offices is strongly preferred
• Strong understanding of insurance authorization workflows and follow-up processes
• Experience handling patient records and healthcare documentation
• Strong verbal and written English communication skills
• Highly organized, detail-oriented, and task-driven
• Able to manage daily tasks independently and consistently meet deadlines
• Comfortable communicating with patients, healthcare providers, physician offices, laboratories, and other stakeholders
• Proficient in using computers, email, Microsoft Teams, and other administrative systems
• Willing to learn and work with client-provided healthcare and communication systems
• Must be willing to work onsite in Davao