Job Description

About the Role:



Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to support the remote daily front office operations of a US-based healthcare clinic.

This role combines virtual front-desk patient coordination, intake and onboarding, insurance verification and pre-authorizations, and patient scheduling. The ideal candidate is a proactive multitasker with strong administrative skills, capable of managing patient workflows, handling inquiries, and maintaining accurate records while working seamlessly with the clinic’s remote and in-office team.

Responsibilities may include:



• Carry out new patient onboarding procedures, ensuring completion of intake forms and setup of patient profiles in the system
• Verify insurance eligibility and benefits or establish self-pay status
• Manage incoming phone calls, message distribution, and general patient communications
• Receive, document, and process incoming patient referrals
• Schedule patient appointments in adherence with schedule parameters, plan-of-care guidelines, and waitlists
• Support virtual patient check-in/check-out procedures (via HiBridge kiosk) and assist with time-of-service payment collections
• Monitor eligibility, obtain prior authorizations, and assist with billing or account questions
• Process requests for records, statements, and general correspondence or reports
• Assist with the audit and reconciliation of third-party or patient payments and fix demographic/claim errors
• Provide timely notifications and updates to the Clinic Manager regarding scheduling issues, patient complaints, HIPAA matters, or insurance barriers

Perks:



• HMO upon completion of 3 months
• Attendance bonuses and employee incentives
• Referral Bonus
• 24 leave benefits
• Free lunch onsite
• Transportation or internet allowance
• Annual salary increase based on performance appraisal
• Career growth and development opportunities
• Fun and supportive work environment

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Front Desk Associate, Medical Administrative Assistant, or similar healthcare role.
• Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.
• Experience using EMR/EHR or Practice Management Software is preferred.
• Proficiency in Google Workspace and other computer-based applications.
• Strong written and verbal English communication skills.
• Spanish/English bilingual skills are preferred.
• Excellent attention to detail, particularly with data entry and patient information.
• Highly organized with the ability to prioritize multiple tasks.
• Comfortable communicating with patients, providers, clinic staff, payers, and management remotely.
• Able to handle confidential patient information and follow HIPAA requirements.
• Able to work independently while maintaining accuracy, productivity, and accountability.
• Must be willing to work onsite in Davao.