Job Description

Job Title: Healthcare Virtual Assistant
Position Type: Full-time

Work Hours: 9:00 AM - 6:00 PM Eastern Daylight Time, Monday - Friday

Salary rate: $5-$7

Job Responsibilities:

• Answer patient calls and emails with professionalism and empathy.
• Schedule, reschedule, and confirm appointments.
• Manage new-patient intake and required paperwork.
• Coordinate scheduling for primary care, mental health, weight-loss, and cosmetic services.
• Verify insurance eligibility and benefits.
• Process prior authorizations before patient visits.
• Coordinate provider credentialing and follow up with insurance companies.
• Track insurance verifications and assist with claim issues.
• Review clinical notes completed in Doxy for accuracy and completeness.
• Flag documentation errors or missing information.
• Prepare billing paperwork and forward completed documentation to the billing team.
• Coordinate mental health medication check-ins and other patient follow-ups.
• Support general administrative and operational tasks.
• Assist with Facebook content creation and posting when needed.

Requirements

• At least 1 year of experience in a similar role in any healthcare related position.
• Has strong medical, nursing, or healthcare administration background
• Extensive experience with CharmHealth EMR is required. .
• Ability to use and teach advanced CharmHealth features confidently.
• Experience with insurance verification, prior authorizations, credentialing, claims, and billing.
• Excellent attention to detail, particularly when reviewing clinical documentation.
• Strong organization and ability to manage competing priorities.
• Professional communication, phone etiquette, and customer service skills.
• Proactive, dependable, and interested in a long-term position.
• Comfortable collaborating with a small team and receiving feedback.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.