Job Description

Job Title: Healthcare Virtual Assistant

Job Code: [ML-HHHC]

Position type: Full-Time

Working Hours: 9:00 AM -6:00 PM Eastern Daylight Time, Monday - Friday

Salary rate : $5-$7 per hour

Job Responsibilities:

• Professionally answer and manage inbound calls from patients, providers, hospitals, referral sources, and insurance companies.
• Route calls accurately to appropriate departments or team members.
• Monitor and process incoming faxes daily.
• Review, organize, and route referrals and clinical documents to appropriate staff.
• Submit and manage insurance prior authorization requests.
• Follow up with insurance carriers regarding authorization status.
• Verify patient eligibility, benefits, and coverage.
• Coordinate patient visits and home health appointment
• Assist with billing processes and invoice management.
• Conduct and process patient intake documentation.

Requirements

• Minimum 1 year of experience in healthcare administration, medical virtual assistance, home health, or a related healthcare setting.
• Experience with patient intake, referrals, insurance verification, and prior authorizations.
• Understanding of healthcare workflows and clinical documentation.
• Clinical education or healthcare-related background strongly preferred.
• Experience reviewing medical records and patient documentation.
• Ability to understand healthcare terminology and clinical information

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.