Overall

The Healthcare Transportation Associate (HTA) will be responsible for timely delivery of the Mobile Clinic to its assigned destination(s). Once the Mobile Clinic has been driven and delivered to destination, associate will operate as part of the care team performing a variety of clerical functions. HTA positions require competency in electronic health records. HTAs will focus on customer service and teamwork. HTAs often interact with patients and provide services, such as but not limited to, making or changing appointments, checking in and checking out patients, handling payment transactions, verifying insurance and transporting patients.

Essential Responsibilities:

Under the general direction of the Program Supervisor for Mobile Services, the Healthcare Transportation Associate performs a variety of complex, professional, analytical, and confidential Front Desk services.

Duties include:

1. Transportation Responsibilities

• Coordinate safe transport and efficient use of the mobile unit to and from community sites.

• Assures mobile is maintained and all systems are functioning properly.
• Operation of generator and other on-board systems
• Completes daily pre-departure checklist to ensure proper operation of Mobile Clinic
• Completes setup checklist upon arriving at site
• Completes end of day checklist upon conclusion of day
• Communicate stocking, maintenance, and cleaning needs, as appropriate.
• Communicate with Program Supervisor for Mobile Services and facilities maintenance regarding maintenance and housekeeping issues
• Work flexible schedule including evenings, weekends and overtime, as necessary

1. Front Desk Representative Responsibilities

• Register patients for appointments, distribute appropriate forms, certify eligibility, and open medical encounter
• Confirm and update patient demographics in medical information system
• Calculate charges, collect patient payments, and balance monies with daily receipts per clinic protocol
• Assist patients with appointment scheduling, information requests and resource materials
• Enters data into computer accurately and efficiently
• Demonstrates commitment to, and understanding of, BACH’s Behaviors for Success and GUEST (Customer Service Model), by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities

Secondary Responsibilities:

• Assist with inventory management, including physical inventory, and ordering of supplies
• Report daily utilization numbers
• Assist with all required maintenance of Mobile Clinics and Bay Area Community Health (BACH) Vehicles
• Ensure Mobile Clinics are taken to the car wash on a regular schedule
• Attends workshops, training, and meetings as needed, and as requested.
• Performs other duties as assigned by supervisor.

Qualifications

Preferred Education,Experience,and Training:

• High School Diploma required; College education preferred or equivalent work experience
• Prior experience driving large vehicles required
• Proficient in Microsoft Office products including Excel, Word and Outlook preferred
• Experience working in a fast paced environment
• Experience working in an FQHC, community clinic or public health environment preferred.
• Minimum of three months’ medical office experience or equivalent experience in a customer service related setting required
• Vehicle maintenance experience preferred
• Bilingual preferred

Certifications/Licenses:

• Current CA Driver’s License - must pass driver’s pre-insurance background check

Work Conditions:

• Travel to other sites and/or locations is required – Events may require a day or overnight trip to attend
• Work indoor and outdoor in varying temperatures and work conditions
• Prolonged periods of walking, standing or sitting
• Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
• Perform work in an indoor, outdoor and/or mobile clinic environment.
• Work environment involves exposure to potentially dangerous materials and/or Bloodborne Pathogens and situations that require following extensive safety precautions, including the use of protective equipment.

PhysicalDemands:

This position requires:

• Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds.
• Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing.
• Traveling to work sites, including some exposure to outside elements.
• Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.

Supervises:

None