Job Description

The Training Coordinator plays a critical role in supporting the full training lifecycle by partnering closely with the Senior Training Manager and Trainers to plan, coordinate, monitor, and continuously improve training operations. This role serves as a key operational support partner to the training team, ensuring that our trainers have the schedules, reporting, documentation, and administrative support needed to effectively deliver training and keep trainees progressing successfully.

💰 Hourly Salary Range: $20.67 – $25.48 (based on experience, skills, and qualifications)
📍 Location: 100% Remote (U.S.-based)

✈️ Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Create, manage, and maintain complex training schedules, records, trackers, dashboards, and reporting within Excel to support daily training operations and leadership visibility
• Maintain accurate, current, and audit-ready training documentation, records, and reporting to ensure visibility across trainee progress, compliance requirements, and operational readiness
• Build, update, and manage Excel-based reporting tools using formulas, filters, sorting, pivot tables, and data validation to support training operations, reporting accuracy, and decision-making
• Prepare, maintain, and communicate weekly and monthly reporting summaries, including training status, trainee progress, performance trends, completion results, and operational risks
• Partner with trainers to coordinate new hire onboarding, required training sessions, and trainee progression throughout the full training lifecycle
• Track training completion and ensure all sessions, documentation, and required records are completed accurately and on time
• Proactively communicate delays, gaps, risks, or operational issues impacting training schedules, reporting, or trainee progression, ensuring leadership has clear visibility and timely resolution
• Manage and maintain training documentation and shared resources across Excel-based trackers, reporting tools, dashboards, and SharePoint sites
• Support continuous improvement efforts by identifying reporting gaps, improving tracker efficiency, and leveraging automation or AI tools where appropriate to strengthen workflow management and operational accuracy
• Support operational accountability across the training team by monitoring and following up on outstanding items to ensure reporting, documentation, and required records remain accurate and up to date
• Support additional training operations needs and special projects as assigned

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred
• Proven experience as a Coordinator, Training Coordinator, Trainer, Training Facilitator, or similar operational support role
• Advanced proficiency in Microsoft Excel, including experience managing large volumes of data, building and maintaining reports, using formulas, filters, sorting, pivot tables, automation, and organizing reporting for clear operational visibility
• Experience working within SharePoint, including maintaining files, organizing resources, and supporting team accessibility to shared documentation
• Strong written and verbal communication skills with the ability to communicate effectively across employees, leadership, and cross-functional teams
• Demonstrated ability to organize, prioritize, and manage multiple initiatives simultaneously in a fast-paced environment

Knowledge and Skills

• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities, deadlines, and high-volume work with accuracy and consistency
• Strong reporting, documentation, and record-management skills with a high level of comfort handling structured data, repetitive processes, and operational follow-through
• Advanced proficiency in Microsoft Office Suite, with strong working knowledge of Excel, including reporting, formulas, filters, sorting, pivot tables, and managing large volumes of data; proficient in Word, PowerPoint, Outlook, Teams, and SharePoint
• Ability to identify gaps, inconsistencies, or operational risks quickly, escalate concerns proactively, and drive follow-up to resolution
• Strong communication skills with the confidence to follow up, ask clarifying questions, and ensure accountability across trainers, leadership, and cross-functional partners
• Ability to work efficiently under pressure while maintaining quality, accuracy, and attention to detail in a fast-paced environment
• Strong independent decision-making skills with sound judgment across a variety of day-to-day operational situations
• Self-motivated with strong ownership, follow-up habits, and the ability to work independently while keeping leadership informed and aligned

What we offer:

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world-class Healthcare consultants.
• You can expect to learn about many aspects of businesses that our clients engage in.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.