Job Description
Job Title: Healthcare Systems & Workflow Specialist
Position Type: Full-Time
Work hours: 9:00 AM to 6:00 PM Eastern Daylight Time
Work days: Monday to Friday (might do OT on some Saturdays)
Salary: $6 - $8, per hour depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines
Key Responsibilities:
- Manage and maintain EHR systems, ensuring accuracy, organization, and usability
- Build and optimize workflows, templates, and documentation structures within the EHR
- Organize, tag, and structure historical medical records for easy access and analysis
- Design and implement structured member journeys and touchpoints
- Develop care plan templates, intake forms, and questionnaires
- Translate complex healthcare data into structured, actionable workflows
- Manage scheduling workflows within the EHR system
- Ensure seamless coordination of appointments and member interactions
- Leverage AI tools (preferably Claude) for process improvement, data structuring, and workflow efficiency
- Organize and refine AI-generated clinical notes (e.g., AI scribe outputs)
- Use AI to enhance operational efficiency not for creative tasks
- Build standardized processes and clinical protocols
- Maintain clear, structured documentation for all workflows
- Continuously identify opportunities for system and process improvements
- Conduct independent research to gather relevant local healthcare information
- Support decision-making with accurate, data-driven insights
Requirements
- 1- 2 years of experience or background in clinical operations, care coordination, or healthcare administration
- Experience in concierge, wellness, or high-touch healthcare environments
- Familiarity with wearable health data integration
- Strong communication skills. Clear, concise, and professional (client-facing readiness)
- Proven experience managing EHR systems (non-billing focused)
- Hands-on experience with EHR scheduling workflows
- Process-driven mindset with the ability to explain workflows clearly
- Experience using AI tools (Claude preferred) for structured, process-oriented tasks
- Ability to organize and interpret healthcare data within systems
- Experience creating templates, workflows, and structured documentation
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
