Job Description

Here at Isle of Wight IWT-SMH (St Mary's Hospital (Isle of Wight)) - we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Please upload a copy of Maths and English (GCSE or equivalent International) qualifications to your application, without this information you will not be invited to interview. Please submit this on the second page of the application under “Additional attachments”.

Healthcare Support Worker – Band 2 to 3 development role

Salary: £25,272

Work Location: St Mary's Hospital (Isle of Wight) - Parkhurst Road, Newport, Isle of Wight, PO30 5TG.
Hours per week: Full time, 37.5 hours per week (will consider part time, minimum 22.5)

Contract Type: Permanent

Are you ready to take your career to the next level? We’re looking for a motivated, patient focused Healthcare Support Worker to join our dynamic team. This role is designed to offer growth, challenge, and the opportunity to make a real impact.

We are offering the chance to develop you from a band 2 to a band 3 Healthcare Support Worker at 6 months of your appointment into the organisation. Whether you're looking to build on your existing skills or step into a leadership role, we’re committed to supporting your development and career progression.

You will start your career with us by taking part in our full-time two-week induction programme, designed to support you in finding your feet within our organisation, and enable you to feel part of the team. The induction program leads to the Care Certificate.

The HCSW role includes a variety of working patterns which attract shift allowances.

Key Responsibilities:

• Under the supervision of registered healthcare professionals, you will be assisting the team with the provision of clinical care for a defined group of patients. In addition, you will take all possible steps to safeguard the welfare, safety and security of patients, visitors, and staff.
• Supporting patients with personal care, including maintaining hygiene this will involve working with bodily fluids and waste.
• Providing physical comfort for patients, whilst ensuring their privacy and dignity is always maintained.
• Washing and dressing patients and helping them to safely move around.
• Serving meals and providing support with eating and drinking.
• Helping maintain a clean and comfortable environment, including making beds and supporting infection control measures.
• Observing and monitoring patient condition and reporting any changes to senior staff.
• Recording information to patient administration systems and assist with other administrative duties.

What We Offer:

• A collaborative work environment
• Bespoke induction into the organisation, supporting you throughout
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Pastoral support

If you’re ready to take on an exciting new challenge and grow with us, we’d love to hear from you. Apply today!

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks.

Please note this role does not offer sponsorship and is based on the Isle of Wight

Please see attached for additional information

Qualifications

Please upload a copy of Maths and English (GCSE or equivalent International) qualifications to your application, without this information you will not be invited to interview. Please submit this on the second page of the application under “Additional attachments”

Essential

• English and Maths qualification at GCSE/Functional Skills at level 1 (or an internationally recognised equivalent).
• Completed Care Certificate or ability to complete within 3 months of appointment (Pro rata for part time employee).
• Complete Knowledge and Behaviour Framework within 6 months of appointment.

Desirable

• Level 2 qualification in a Health-related subject or equivalent in a relevant area gained through experience, on the job training, short courses and completion of work-based competencies.

Experience

Desirable

• Experience in acute hospital setting, community setting or nursing home.

Skills and Knowledge

Essential

• Ability to carry out assigned tasks effectively in a busy environment.
• Understands and complies with HCSW mandatory induction and code of conduct.
• Completion and maintenance of statutory & mandatory learning activities.
• Ability to deal with a range of difficult situations.
• Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Infection Prevention and Control and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided).
• Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse or appropriate professional.
• Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
• Effective written and verbal communication skills/literacy/numeracy skills, including basic computer literacy, record keeping and time management.
• Teamwork, taking the initiative, multitasking, adaptability, organisational skills and emotional intelligence.
• Good observation skills and recognition of the importance of reporting.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026