Job Description
Our client is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. They are pioneers of meaningful AI: their solutions go far beyond chatbots.
They are using data and AI to solve the world’s biggest issues in telecommunications, sustainable water management, energy, healthcare, climate change, smart cities, and other areas that have a real impact on the world. They are expanding across Africa and currently seeking a Healthcare Solutions Manager.
Role Overview:
As a Solution Manager you will work closely with the Ministry of Health (MoH) and our health system clients. You will be the strategic and operational anchor for all in-country activities, from managing the intelligence center launch to driving partnerships with
Ministries of Health. You’ll wear two hats: country representative and solutions champion.
The ideal candidate for this role is customer-obsessed, deeply curious, and adaptable in a dynamic environment. We’re looking for someone who will help define and scale our Client;s healthcare solutions as they continue to grow and expand.
Specific Responsibilities
â Own & drive the product backlog, and manage the configuration, testing, and rollout of products and solutions at rural health Facilities and Intelligence Centers.
â Act as the HOS’s first user advocate, capturing feedback and identifying gaps in usability, workflow integration, and performance. This will involve going into the field to understand users across the spectrum; from Community Health Workers to Ministers of Health.
â Lead user training and change management efforts—ensuring frontline health workers and supervisors can effectively adopt and use digital tools.
â Actively troubleshoot and triage issues, working closely with the central product and engineering teams to prioritize fixes and feature improvements.
â Collaborate cross-functionally to support data quality improvement, ensure consistent reporting, and enable value-based decision-making at all levels of the health system.
â Contribute to product documentation, internal playbooks, and user-facing materials to ensure knowledge is codified and shared.
â Support value use case development by linking product features with impact metrics, surfacing what’s working and where the next opportunity lies. This will require being able to quickly identify value delivery opportunities and execute on them independently and in collaboration with the rest of the team.
Requirements - Essential
â 5+ years of experience in health IT, EMR systems, or digital health delivery—ideally in low-resource settings.
â Strong experience in product or implementation roles where you've supported tool deployment, end-user onboarding, or process rollout.
â Familiarity with platforms such as DHIS2, OpenMRS, CommCare, or similar.
â Demonstrated ability to synthesize user feedback into actionable product insights.
â Clear, empathetic facilitation and training skills—you can turn confusion into confidence.
â Ability to work comfortably in rural or under-resourced environments and maintain tight feedback loops with distributed teams.
â Bilingual (English + French) for French-speaking countries.
Work Environment:
This is a hybrid role with significant in-person requirements. While some responsibilities can be performed remotely, the role demands regular presence on the ground to build relationships, oversee implementation, and liaise with local stakeholders. At the same time,
given the high degree of virtual collaboration with colleagues and partners across multiple geographies, the successful candidate must be highly self-driven, comfortable working in small in-person teams while contributing to larger efforts virtually, and disciplined in using online collaboration tools and video conferencing to maintain constant communication.
